How do I retrieve my user name and password, and login with that information?

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Visit Mercy Connect at http://connect.mercy.eduand follow these instructions to retrieve your user name, password, login and CWID.

1. If you are not sure about your Mercy Connect user name and password, click on the link "Get User Name and Password," on the left side of that page. If you already know your Mercy Connect user name and password, skip this step and proceed to step 5.

2. In the new window that opens up, select "Students" if you are an admitted Mercy college student. If you are a faculty or a staff member, select on the appropriate link.

Note: If you are a prospective student who has not yet been admitted to Mercy College, you will need to be admitted first. In that case, contact our Admissions department by telephone at 1-800-MERCY-NY or by e-mail at admissions@mercy.edu.

3. In the user name and password retrieval page, enter the requested information in the correct format, and click the "Click here to retrieve credentials " button.

4. After you retrieve your user name and password, click "Proceed to Mercy Connect."

5. Login to Mercy Connect with your user name and password.

Why do I receive the error message, "The information you entered does not match our records," when trying to retrieve my user name and password?

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The following are the possible reasons and their respective solutions for the error message:

1. You entered the requested information incorrectly. Retrieve the user name and password again, verifying that all of the requested information has been entered in the correct format.

2. You have not been officially admitted to Mercy College yet. Contact our Admissions department by telephone at 1-800-MERCY-NY or by e-mail at admissions@mercy.edu.

3. Your date of birth or socialsecurity number on file at Mercy College are incorrect. Contact the Registrar's officeto determine the validity of your date of birth and social security number on file. The Registrar's office can be contacted by telephone at 1-800-MERCY-NY or by e-mail at registrar@mercy.edu.

How do I change my user name and/or password?

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Note: Your username is tied to your name in the administrative system.

• If your name is correct but your username is incorrect, contact the Helpdesk at helpdesk@mercy.edu
• If your name is incorrect contact the Registrars Office to initiate a name change

Follow these instructions to change your password:

1. Access the Administrative Services Tab at the top menu bar.

2. Click ""Personal Information" and then select "Change PIN".

3. Follow the instructions on that page to change your password.

How do I logout?

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To logout of Mercy Connect, click "Logout" on the top right side of the page.

How do I access my registered courses?

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Follow these instructions to access your registered courses:

1. Login to Mercy Connect with your user name and password. If you are not sure how to login,click here. Use the "Back" button in your browser to return to this question.

2. Click the Administrative Services tab and go to Student and Financial Aid.

3. Select Registration. There you may check your registration status, class schedule and add or drop classes

Why are the courses for which I have registered not listed?

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The courses for which you have registered for are not listed if you registered for them within the last 30 minutes. If the courses are still not listed thereafter, contact the helpesk at helpdesk@mercy.edu

How do I purchase the books for my courses?

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1. Login to Mercy Connect with your user name and password. If you are not sure how to login, click here. Use the "Back" button in your browser to return to this question.

2. Click "Bookstore" on the right side of the page.

How do I order my text(s) online?

*Go to the Mercy Online Bookstore Link

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1. Select your State/Province- Click "Go".

2. Select your Institution- Click "Go".

3. Select your Campus- Click "Go".

4. Click on "Find your textbooks"

5. Select your Campus- Click "Next"

6. Select your Dept.- Click "Next"

7. Select your Section- Click "Next"

8. Click on selection of your choice to purchase.

How do I purchase the book(s) for my course when the course is unlisted in the virtual bookstore?

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Contact the Division Chair of the course.

How do I learn to use the " e-mail," "calendar," and/or "groups" features?

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1. Login to Mercy Connect with your user name and password. If you are not sure how to login, click here. Use the "Back" button in your browser to return to this question.

2. Click "Help" on the top right side of the page.

3. Click "Other Help Topics" and click the required sub-section.

4. Choose from the menu itemson the left side.

How do I access Administrative Services?

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Follow these instructions to access Administrative Services:

1. Login to Mercy Connect with your user name and password. If you are not sure how to login, click here. Use the "Back" button in your browser to return to this question.

2. You may select the Administrative Service tab directly or select the tab that corresponds to your role, Student/Faculty/Employee, the "Administrative Services" section is located at the top of the page.

3. Click on the respective link, i.e. "Student and Financial Aid" or "Faculty" or"Employee"

Why do I receive the error message, "Login Expired: This session for your login has expired," in Administrative Services?

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Logout, login again, and try toaccess your relevant page again. If you are not sure on how to logout, click here. Use the "Back" button in your browser to return to this question.

If you still cannot access yourrelevant page, the following are the reasons and their respective solutions for the error message:

Your browser configuration settings are incompatible with what are required for accessing Administrative Services. If you are using a PC, verify that you are using Internet Explorer version 5.5 Service Pack 2 or higher. If you are not sure of the version number of Internet Explorer that you are using, start Internet Explorer, click "Help", and then click "About Internet Explorer" to check the version number. Visit http://www.microsoft.com/ie to upgrade to the latest PC version. Then follow these instructions to change the configuration settings of your browser:

1. If you are an AOL user, be sure that all versions of AOL running in your computer are closed. Click "Start," click "Settings," click "Control Panel," double click "Internet Options."

2. On the "General" tab, click "Settings."

3. Select "Every visit to the page" and click "OK."

4. On the "Advanced" tab, under the heading "Browsing," place a check mark for "Disable script debugging" if it is not already checked.

5. Scroll down to the heading "HTTP 1.1 settings". Remove the check from "Use HTTP 1.1" and "Use HTTP 1.1 through proxy connections."

6. Scroll down to the heading "Microsoft VM" or "Java VM." Place a check for "Java console enabled," "Java logging," and "JIT compiler for virtual machine enabled."

7. Click "Apply" and click "OK."

8. Restart your Internet browser.

Why do I receive the error message, "Access Denied," when trying to access Administrative Services?

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You tried to access Administrative Services during off-schedule hours.

How do I register for (add) or withdraw from (drop) courses?

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Follow these instructions to register for (add) or withdraw from (drop) courses:

1. Click on the Administrative Services tab, then select "Student and Financial Aid"

2. Select Registration. There you may check your registration status, class schedule and add or drop classes

3. Follow the instructions on that page.

How do I register for courses when it says that I have a hold on my account?

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Contact the Hold Desk by telephone at 888-464-6737, or by e-mail at holddesk@mercy.edu to have your hold cleared, and then register for courses.

How do I register for a course when it says that registration for that course is restricted, or that a prerequisite course is missing?

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Contact either the respective Division, the Registrar's office, or 800-MERCY-NY. The Registrar's office can be contacted by by e-mail at registrar@mercy.edu.

How do I check the grades for my courses?

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1. Click on the Administrative Services tab, then select "Student and Financial Aid"

2. Select Student Records toview your holds, grades and transcripts

3. Follow the instructions on that page.