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If we still haven't answered your question, please use the contact form to get in touch with technical support.
- What is Mercy Connect?
Mercy Connect is Mercy College's new web portal that provides personalized access to web services. You can customize Mercy Connect so that the information and tools you need and want are available when you log in. All registered students, faculty and staff have access to course information, group tools, campus life, personal calendars, e-mail, and more -- anytime, anywhere.
- What is my portal username and password?
To obtain your username and password, please click here.
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Is my information secure?
Security for Mercy Connect is provided by Verisign. Because most pages are actually frames within a page you may not see the key icon that indicates a secure page; however, the pages are still secure.
Your personal information on Mercy Connect is protected through your UN/PIN. Therefore, it is critical that you do not give out your username and PIN. Also, please be sure to change your PIN on a regular basis.
- How do I change timeout settings?
The timeout settings are set globally and apply to all Mercy Connect users. Currently, the timeout setting for your portal session is 1 hour.
- When is Mercy Connect available and how long is the time-out for inactivity?
The portal is available 24 hours a day, 7 days a week. Some services and channels rely on data from systems that are down for backup and maintenance during the evening. These channels may not be available in the portal during that time.
If you forget to log out of Mercy Connect, the portal will automatically time out after 1 hour of inactivity. This is a security feature that helps prevent others from gaining access to your private information (student records, financial information, your online coursework, etc.), particularly when you are using a public computer. Warning: This is not a substitute for logging out. The only way to absolutely ensure that your information remains secure is to LOG OUT before you leave the computer.
- How do I get help with Mercy Connect?
For general help with Mercy Connect click the Help icon in the upper right corner of the Mercy Connect screen. If you have questions or problems, contact the Help Desk at e-mail helpdesk@mercy.edu or 914-674-7526.
- Who can I contact to make comments or suggestions for the portal?
Your comments and suggestions are most welcome, click here for the suggestion box.
- How can I get training on Mercy Connect?
Please contact the Helpdesk at 914-674-7526. Trainings on how to use Mercy Connect are also held during Mercy College orientations workshops.
- Can alumni use Mercy Connect?
Yes. Your Mercy Connect access stays with you after graduation.
- Why does Mercy Connect log me out without letting me know first?
Mercy Connect presents a 'pop up' window alerting you of log out due to inactivity. If you have pop up blockers on, you will not see this message.
- Why don't my browser's "back" and "forward" buttons work properly in the portal?
The best way to navigate through the portal is to use the tabs and the links within Mercy Connect. The "back" and "forward" buttons in your browser may move from tab to tab or channel to channel, but if changes have been made or other logins have been made, using the browser's navigation buttons may not have the desired effect.
- What is Campus Pipeline?
You may see the term Campus Pipeline on various portal pages. Campus Pipeline is the previous name of the portal that is now called Mercy Connect.
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- Do faculty, staff, and students all see the same view of Mercy Connect?
No. Faculty and staff see a different default view of Mercy Connect than students see. The content that an individual sees is determined by their role at the College. Currently the possible roles are student, faculty, and/or staff. Individuals are presented with a different set of tabs and channels containing the default content for their role.
- How do I customize Mercy Connect?
You can easily customize Mercy Connect by adding new channels and tabs and removing those that are not useful to you. To customize your view of the portal, click the Content/Layout link in the upper left hand portion of the screen. Click the tab you want to change. You can then add, modify, or delete columns and channels on that tab. If you cannot figure out how to do something on a tab, click the Help icon in the upper right corner of the Mercy Connect screen.
- How do I add channels in my layout?
At the top left-hand side of the portal screen are controls for personal settings (the My Account link and the Content/Layout link). The Content/Layout link allows you to organize and customize the layout of your employee, faculty, or student tab.
Click on the Content/Layout link. Then click on the tab you would like to add a channel to.
Click on the Add Channel button in one of the columns to insert a channel in that column
- How do I move Channels in my layout?
Click on the Content/Layout link . Then click on the tab that contains the channel that you would like to move. Now click on the arrows within a specific channel until you have placed the channel where you want it in your layout.
- How do I delete Channels from my layout?
Click on the Content/Layout link. Then click on the tab that contains the channel that you would like to delete. Click the "x" at the top of a specific channel and it will be removed from your layout.
- Why can't I remove some channels/tabs?
Some channels/tabs are deemed necessary for disseminating information to the campus and are "locked" to prevent their removal.
- Can I import bookmarks into Mercy Connect?
Bookmarks cannot be imported into Mercy Connect at this time. You can add bookmarks individually to the Mercy Connect Bookmark channel on the Home tab.
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I have a great idea for a new channel. How can I contribute a channel to Mercy Connect?
You may submit your ideas and/or suggestions to our suggestion box.
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- What course communication tools are available in Blackboard?
If you are taking online classes, please login directly to http://blackboard.mercy.edu (use your Mercy Connect username and pin). Blackboard provides multiple course communication tools such as email, chat etc.
- Is training available on Blackboard?
Yes, please contact Online Learning.
- How often is the Course I'm Attending/Teaching channel updated in Mercy Connect?
Information moves from campus databases to the portal in real time. For students, courses are displayed upon registration. For faculty, courses are displayed as soon as the faculty assignment is made. If you do not see the course you are teaching listed, please contact your program secretary and make sure you are assigned to the course.
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- Where can I learn more about the group tools?
You can read about group tools by clicking on the Help icon in the upper right corner of the screen. Select Groups under the Help Topics Index to access the Groups Help Menu.
- How do I request a group?
Select the Groups icon in the upper right corner of the Mercy Connect screen, then select the Request Group tab. Your request will be sent to the Mercy Connect Group Studio administrator for approval. As soon as your request has been reviewed, you will receive an e-mail notification. Please be sure to review the Groups Index tab to make sure a similar group does not already exist. Please read the Groups Policy in the Mercy Connect Guidelines and Procedures prior to requesting a group.
- How do I join a group?
Select the Groups icon in the upper right corner of the Mercy Connect screen, then select the Groups Index tab to browse the list of available on-line groups and request membership. Please read the Groups Policy in the Mercy Connect Guidelines and Procedures prior to requesting a group.
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- What calendars are available?
All students can use Mercy Connect's free electronic calendar. Faculty and staff may choose to use the portal calendar or continue using the calendar in Outlook.
- Where do I find information on using the portal calendar?
To find information on the portal calendar, click the Help icon in the upper right corner of the Mercy Connect screen. You will see a pop-up window titled Help Center. Select Calendar under the Help Topics Index to see the Calendar Help Menu.
- Why do I have more than one calendar in the portal?
Portal users may have multiple calendars. You will have a personal calendar, and you may have multiple group and course calendars.
- Can I combine my portal calendars?
Yes, your portal calendars may be combined by creating a calendar set. To create a Calendar Set, click the Portal Calendar icon in the upper right corner of the Mercy Connect screen. Select the Calendar Sets tab. click the New Set icon. Enter a name for your calendar set in the Set Name box. For more help on calendar sets, click the Help icon in the upper right corner of the Mercy Connect screen. Select Calendar, and then click the Calendar Sets Tab folder
It is not currently possible to combine your Outlook calendar with the portal calendar.
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- What is my email username and password?
Your e-mail address is your username@connect.mercy.edu. One of the features of the portal is that it offers single-sign-on (or "one stop shopping") for a variety of resources, so you do not need a separate password to access your e-mail.
- How do I read my e-mail in Mercy Connect?
You can check your e-mail by clicking on the E-mail icon in the upper right corner of the Mercy Connect screen. You may check your e-mail using the My E-mail Inbox channel on the Mercy Connect Home tab.
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