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Coronavirus Information
ACCESSibility Toolkit for Students

Accessibility Toolkit

Resources for More Information

WHO Coronavirus copingCoping with Stress During the 2019-nCoV Outbreak

 

 

 


Share Facts Share Facts about COVID-19
Know the facts about coronavirus disease 2019 (COVID-19) and help stop the spread of rumors.

 

 


Stop the Spread of GermsStop the Spread of Germs
Help prevent the spread of respiratory viruses like 2019 novel coronavirus.

 

 

 


NYS LogoSign up for email updates about coronavirus from New York State


NY Office of Mental Health - Resources

 

Contact Us

For health related questions:
Mercy students, please reach out to the health office on the Dobbs Ferry Campus. Faculty and staff should reach out to their primary care provider. 


Email HealthAlert@mercy.edu for questions or to provide information that might be useful to the College.

Click the following link for support about how to use the Respondus Lockdown Browser and Monitor.

Respondus Lockdown Browser and Monitor - Student Guide

Just in Time Blackboard Support

Mercy Online now includes an embedded support button.Click on this button throughout your course opens a support tab that allows you to find relevant articles and videos about that area of Blackboard. For example, if you are submitting an assignment and click on that button it will give you information on how to submit an assignment. 

Image pointing to Support Button

 

 

 

 

 

 

 

 

 

 

If that information does not fully help you resolve your issue, you can click on the call or email buttons to contact the Help Desk.

Image of support help area showing how to contact help desk

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Blackboard On-Demand Videos

On-demand videos are located here:

https://help.blackboard.com/Learn/Student/Watch_Videos

Online Student Support

Blackboard/Online Learning Support: Technical Support (Mercy College Help Desk):

For technical issues please contact the Mercy College Helpdesk: 1-914-674-7526. The Helpdesk is open 24 hours a day, 365 days a year.


Online Student Support Videos for Blackboard can be found at the following links:


Please use the following resources:

  • Retreive your Blackboard Login credentials by going to - https://www.mercy.edu/lookup
  • Visit the Blackboard Support Portals (for answers to many common questions) Blackboard Help’s searchable topics and step-by-step instructions will help you find the information that you need about Blackboard Learn http://help.blackboard.com/student/index.htm
  • The On Demand Learning Center includes short, interactive video lessons called Quick Tutorials and short documents, called Getting Started Guides, designed to get you familiar with a feature in 15 minutes. http://ondemand.blackboard.com/students.htm
  • If you have questions about your course content, due dates, or grades, please ask your professor(s). You can send an email through course email or their Mercy Email account.