Licensing agreements with database vendors restrict off-campus access to currently enrolled Mercy students, faculty and staff.
Alumni should also call the Alumni Relations Office at 914-674-7759 or email firstname.lastname@example.org for library and additional alumni services.
If you are not affiliated with Mercy, you may visit a campus, and library staff can help you with accessing the databases on campus.
Go to the Mercy College Libraries website at http://www.mercy.edu/academics/libraries.
The Off Campus Remote Login will open. Enter your Mercy Connect username and password. Successful login will take you to the desired database.
Currently enrolled students, faculty or staff of Mercy College should already have one.
If you don't have an account or don't remember it, go to User Lookup to create or retrieve it.
Contact the Mercy College IT department if your username and password do not work. Call 914-674-7526, or send an email to email@example.com.
Which browser are you using?
Mercy College Libraries recommend that you use Firefox, but you may use any other browser (IE, Safari, Chrome, etc.) except the AOL browser, which is sometimes not compatible with other systems.
You may still use AOL to connect to the internet, but minimize it and use another browser to search the libraries' databases.
Have you cleared your cache files?
Browsers cache (store) files every time you visit a site. This needs to be cleared periodically so your system can work more efficiently. See instructions for clearing cache files from different browsers.
Are cookies enabled in your browser?
Cookies must be enabled in your browser in order to access some of the databases. See instructions on how to enable cookies in various browsers.
Is Java installed and enabled in your browser?
Java should be installed and activated on your system, since it is needed for certain files in some of the databases to work properly. See instructions on how to download and enable Java in different browsers.
Are you behind a firewall or have security software installed?
Sometimes a firewall or security software (are you trying this at work?) might prevent you from accessing the libraries' databases. If you are on your own computer, try temporarily disabling your firewall or security software.
IE's browser compatibility view (see here) allows you to switch to an earlier version of the browser that might work better with the database you are using
Still experiencing database problems?
Send an email to firstname.lastname@example.org. Briefly describe the problem you are having.