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Technical Support

Student Blackboard Tutorial

Welcome to the Online Student Blackboard Tutorial. This video will prepare you to navigate your online or blended course at Mercy College. We will show you some of the basic features of Blackboard and provide you with resources to ensure a successful online experience.

More Help

If you need additional assistance, please contact the IT Help Desk at 866-767-9508.

Course Content

If you have questions about your course content, due dates, or grades, please ask your professor(s). You can send an email through course email or directly to their Mercy email account.

Blackboard Support

For questions regarding the Blackboard System, please use the following resources:
Retrieve your Blackboard Login credentials by going to - http://www.mercy.edu/lookup

Visit the Blackboard Support Portals (for answers to many common questions):

  • Blackboard Help’s searchable topics and step-by-step instructions assist you in finding the information that you need about Blackboard Learn
  • The On Demand Learning Center includes short, interactive video lessons called Quick Tutorials and short documents, called Getting Started Guides, designed to get you familiar with the features of the program in 15 minutes.