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Students are the life and spirit of Mercy College and our reopening plan is centered around ensuring you have the support you need to continue your education. 

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You're Our Priority

Our number one priority is to protect and support the health, wellness, safety and welfare of our students, faculty, staff and Mercy community.

We are eager to welcome students back to campus and our teams are working hard to prepare for the upcoming fall term. We will be offering our students the flexibility to access all the campus has to offer including classes, student support and student life events, both online and in person. 

We remain committed to our mission of providing a high-quality education and college experience for our students that will see us all emerging from this time stronger than ever.


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FAQs on Fall Reopening

Surveillance and Pooled Testing

Q: What is surveillance testing? 
A: Surveillance testing is periodic and random testing of individuals who are not experiencing any COVID-19 signs or symptoms. It is well-documented that a percentage of those who are COVID-19 positive are asymptomatic, individuals who have no discernible signs or symptoms of the disease. Surveillance testing allows Mercy to keep an eye on the health of its population by identifying and isolating asymptomatic positives to minimize any potential community-wide spread of COVID-19.  

Q: What is pooled testing?
A: Pooled testing is a method of testing by which a group of COVID-19 tests are analyzed at the same time, instead of analyzing each one individually. By testing a group of samples at once, it saves time and resources at the lab. If a single pool is determined to have a positive test, then each test within that pool is re-tested to determine which test-taker is positive.  

As someone submitting a sample for a pooled test, there won’t be any difference in your experience than if you were submitting a sample for a non-pooled test. 

Q: Is this the test where you’ll insert a swab all the way up my nose? 
A: No, this is a minimally invasive cheek-swab test that you will administer yourself under the direction of an observer. To see the saliva swabbing technique being used, view this short video: https://vimeo.com/447268833/5229da41b6 

Q: How frequently will Mercy be administering tests?  
A: Each week, we will test certain percentages of different populations of the campus community. Selected participants will be notified by email in advance of their assigned test date, time and location.  

Q: Who is being tested? 
A:  Mercy will identify random groupings of campus users to participate in this method of testing.  They will be notified via email one week in advance of their assigned test date, time and location. Only individuals who are not using the campus during the semester – such as students who are taking all of their classes online and won’t be on campus for any clubs or activities, and staff and faculty working remotely – will be exempt from the testing requirement. 

Q: What if I can't make my assigned testing appointment? 
A: Mercy will work to provide several options for testing. We ask that you try to make yourself available for one of those options for the safety of the entire community.  

Q: Does this apply to all of Mercy’s campuses? 
A: Yes, individuals on all campuses will be selected for surveillance testing. Instructions, including the location where testing will take place, will be shared by email.  Staff at the Tarrytown Location will be tested at the Dobbs Ferry Campus.  

Q: Is there a cost to this testing? 
A: Mercy is covering the cost for the testing. If a positive case is determined to be present within a pool and further analysis is required, an individual’s personal medical insurance may be billed for the follow-up reflex test to determine which specimen already collected in the pool was positive. Accordingly, you will be asked to provide your personal health insurance information when signing up. Costs for uninsured test-takers will be assumed by the College.  

Q: I already had the virus and am concerned that my test will come back positive? 
A: Individuals who have tested positive for COVID-19 in the last three months will not be selected for re-testing. If you receive a testing appointment please send your dated positive COVID-19 result to healthoffice@mercy.edu to confirm that you do not need to test. 

Q: Are test results confidential?  
A:  Yes, the results are confidential. In the event of a positive test result, we are required to contact the county Department of Health. We will also conduct contact tracing to make sure you have the information you and those around you need to stay safe and healthy. This personal health information will be kept separate from personnel records.   

Q: How will my private health data and insurance information be protected?
A:Mercy’s contracted providers of COVID-19 testing will handle all submitted records and results in accordance with Health Insurance Portability and Accountability Act (HIPAA) regulations. Partners include SUNY Upstate Medical University, Aegis Sciences Corporation, and Bio-References Inc. When new test results are available, Mercy’s Director of Health and Wellness Colleen Powers FNP-BC is notified. This information is maintained in a secure file and will be retained by the Health Office consistent with existing practices for other medical records.

For employees who test positive as part of campus testing, the College’s Health Office will notify the employee and will also notify the Human Resources Office and/or Provost Office for the purpose of supporting the employee’s absence from work and ensuring proper tracing protocols. These records will be kept separate from an employee’s employment file. The regional health department will also be notified of positive test results so that they can conduct contact tracing.

Q: I want to be tested, but I haven’t received any notification about surveillance testing? Can I participate?  
A: No, testing is random and is only available to those who were selected. A list of external COVID-19 testing sites can be found here: https://coronavirus.health.ny.gov/find-test-site-near-you 

Q: Can I still answer “no” on the Mavericks Safe daily self-health screening? 
A: Yes, as you await results, you may still answer “no” to the question about whether you have recently tested positive for COVID-19. Continue to answer each of the other questions as they pertain to your individual health. 

Q: How will I get my results?
A: All pooled tests are presumed negative. If a sample within a pool tests positive, all test takers within that pool will be notified of their results by email.  In addition, the Student Health Office will communicate with anyone who is a confirmed positive to discuss next steps.

Q: Can I attend classes in-person/go to work on campus if I am awaiting the results of my pooled COVID-19 test? 
A: Yes, you may continue to attend in-person on-campus activities as you await surveillance test results as long as you can answer “no” to the four questions on the Mavericks Safe app. 

Q: Does a negative test mean that I am unlikely to contract COVID-19?
A: No, a negative test only gives you a point in time result.  It is important to remain vigilant and adhere to the MavCare Pledge which includes wearing a mask, washing hands and following all social distancing rules.

General Questions About Coronavirus

Q: What is COVID-19? (source: World Health Organization, https://www.who.int/news-room/q-a-detail/q-a-coronaviruses
A: COVID-19 is the infectious disease caused by the most recently discovered coronavirus. This new virus and disease were unknown before the outbreak began in Wuhan, China, in December 2019.

Q:What are the symptoms of COVID-19? (source: World Health Organization, https://www.who.int/news-room/q-a-detail/q-a-coronaviruses)
A: 
The most common symptoms of COVID-19 are fever, tiredness, and dry cough. Some patients may have aches and pains, nasal congestion, runny nose, sore throat or diarrhea. These symptoms are usually mild and begin gradually. Some people become infected but don’t develop any symptoms and don't feel unwell. Most people (about 80%) recover from the disease without needing special treatment. Around 1 out of every 6 people who gets COVID-19 becomes seriously ill and develops difficulty breathing. Older people, and those with underlying medical problems like high blood pressure, heart problems or diabetes, are more likely to develop serious illness. About 2% of people with the disease have died. People with fever, cough and difficulty breathing should seek medical attention.

Q: How does COVID-19 spread? (source: World Health Organization, https://www.who.int/news-room/q-a-detail/q-a-coronaviruses)
A: People can catch COVID-19 from others who have the virus. The disease can spread from person to person through small droplets from the nose or mouth which are spread when a person with COVID-19 coughs or exhales. These droplets land on objects and surfaces around the person. Other people then catch COVID-19 by touching these objects or surfaces, then touching their eyes, nose or mouth. People can also catch COVID-19 if they breathe in droplets from a person with COVID-19 who coughs out or exhales droplets. This is why it is important to stay more than 1 meter (3 feet) away from a person who is sick.

Q: Is Mercy working with the local health authorities to receive the most recent updates?
A: 
 Mercy College is closely monitoring the outbreak of the coronavirus (COVID-19) and our staff is consulting with public health, and state and county officials.

Q: Who should I contact if I have a coronavirus related question or would like to provide information that might be helpful to the College?
A: The College has created a dedicated email address HealthAlert@mercy.edu for coronavirus related questions and to provide information that might be useful to the College.

Q: Where should I get my information about the virus?
A:
 Public health officials are concerned about misinformation about this outbreak. If you have a question about coronavirus, please visit the websites of reputable sources including the Centers for Disease Control and Preventionstate and local health agencies and the World Health Organization for the most up-to-date information about the virus and its spread.  Additionally, the New York Department of Health has a hotline 1-888-364-3065 dedicated to the coronavirus.

Reopening Plan

Q: What are the guiding principles for Mercy’s OnCampus Plus reopening plan?
A: Mercy College’s policies and protocols for responding to the COVID-19 pandemic are rooted in continuing the College’s vital mission of providing an education in a safe environment for our students, faculty and staff, as well as the public we interact with.

Mercy College’s reopening plan follows the direction and guidelines of the New York State, New York City and Westchester County Departments of Health. The College has created a dedicated webpage on the Mercy website that includes details on the reopening plan, recommended safety protocols, preventative measures on staying healthy, academic support, confirmed cases and Frequently Asked Questions.

Q: How did Mercy evaluate and determine the OnCampus Plus reopening plan?
A: Mercy’s Emergency Management Team and associated Task Force, which was created to respond to COVID-19, will continue to play an integral role in ensuring all of the appropriate laws, regulations, orders, and guidelines relating to COVID-19 are followed to the greatest extent possible by the College.

Q: How are faculty, staff and students participating in decision making about Fall 2020?
A: The College established an internal task force of five workgroups consisting of faculty and staff to evaluate multiple possible scenarios for the fall term that will ensure students have access to their courses, no matter what. These workgroups evaluated fall 2020 operations with a focus on academics and academic technology, work environment, classrooms and safety, student spaces and residence halls, campus events, visitors and transportation, and other contingencies.

Q: Has the reopening plan been submitted to New York State?
A: Mercy submitted its campus reopening plan to New York State in early August. It is available here.

Q: How will staff return to campus?
A: The first phase of essential employees returned to campus starting July 13th. These essential workers focused on implementing operational and environmental enhancements to ready the sites for reopening. Additional groups of employees returned throughout August, and faculty will return starting September 1. Employees must complete a safety training module prior to returning to campus and are expected to complete a self-screening questionnaire via the Mavericks Safe app each day.

Q: Does the OnCampus Plus reopening plan follow New York State and Health Official guidelines?
A: Yes, Mercy’s plan is consistent with federal guidelines and with local orders, guidelines and ordinances of the State of New York and the municipalities in which our campuses and worksites are located. Mercy’s plans follow recommendations from relevant agencies, including the Centers for Disease Control and Prevention (CDC), the Environmental Protection Agency (EPA), and United States Department of Labor’s Occupational Safety and Health Administration (OSHA), and the New York State, Westchester County and New York City Departments of Health. Mercy also reiterates its commitment to complying with all local, state and federal laws prohibiting discrimination and retaliation in the workplace, providing reasonable accommodations under the Americans with Disabilities Act, and abiding by all relevant labor laws.

Q: Will Mercy make changes to the reopening plan as the coronavirus situation evolves?
A: Yes, policies and plans will be updated, as appropriate, as more information becomes available or as relevant guidelines, laws, ordinances are updated. College-wide communications will be sent should plans change.

Expectations and Guidelines

Q: Will Mercy require faculty and staff to complete training before returning to campuses?
A: Yes, all Mercy College employees are expected to fully comply with the policies, protocols and guidelines outlined in the Employee Guide for Returning to Work.  Prior to returning to any of Mercy’s campuses, all employees will be required to review, participate and sign-off on training regarding these guidelines, as well as sign and acknowledge the MavCare Pledge on committing to personal responsibility and preventing the spread of the coronavirus. Please contact Human Resources at hr@mercy.edu with any questions.

Q: How will Mercy maintain the required social distancing measures?
A: Overall campus density will be reduced through a variety of methods including capacity limits in common spaces, classrooms, and offices and limiting visitors. Additionally, departments at Mercy College will take a combination of the following approaches to maintaining required social distancing measures and reducing the population density within various buildings and workspaces. Furniture is being removed from some spaces (like classrooms, libraries, cafes); in cases where we can’t we’ll block off seats; in some cases. Plexiglas will be installed in some service facing areas to provide a barrier in aiding to protect people. Please read the Employee Guide for Returning to the Workplace.

  1. Staggered Arrivals and Departures: Staggering arrival and departure times may reduce traffic in common areas to meet social distancing requirements.
  2. Alternating Days: In order to limit the number of individuals and interactions among those on campus, departments may schedule partial staffing on alternating days/weeks in ways that continue to meet the College’s operational needs. Such schedules will help enable social distancing, especially in areas with large common workspaces.
  3. Remote Work: Those who can work remotely to fulfill some, or all of their work responsibilities may be able to continue to do so to reduce the number of individuals on-site and the potential spread of the COVID-19 virus. These arrangements, which must be approved by the area Vice President or Dean, may be done on a full or partial day/week schedule as appropriate. Please refer to the College’s Telecommuting Guidelines issued by the Office of Human Resources.

Q: What if I am not comfortable coming to campus?
A: We are aware that even with all the new safety precautions we have taken on campus some individuals may not feel comfortable. Students should reach out to their PACT mentor to discuss their options and employees should contact hr@mercy.edu

Q: What is Mercy’s policy on social distancing?
A:  Mercy requires that individuals maintain a distance of at least 6 feet from others at all times. To the extent necessary, Mercy will modify or reconfigure areas and desks to ensure appropriate physical distancing. Social distancing will be strictly enforced.

  • Stay at least 6 feet (about 2 arms’ length) from other people at all times.
  • Do not gather in groups that exceed 50% capacity of any room or meeting space (or as otherwise limited under local, State and federal guidelines).
  • Stay out of crowded places and avoid mass gatherings.
  • Replace handshakes with head nods and waves.
  • Follow visual cues such as floor decals, colored tape, or signs that indicate where individuals should stand while waiting in line.
  • No more than one person should be in the same room unless the required 6 feet of distancing can be consistently maintained. If more than one person is in a room, masks/face coverings should be worn at all times.

The following guidelines pertain to specific spaces on campus. Please follow any limitations or guidelines specifically posted on campus: 

  • Restrooms: Use of restrooms should be limited based on capacity to ensure at least 6 feet distance between individuals. Wash your hands thoroughly afterward to reduce the potential transmission of the virus.
  • Elevators: No more than 50 percent occupancy is permitted in an elevator at a time. If you are using the elevator, wear your mask or face covering and avoid touching the elevator buttons with your exposed hand/fingers, if possible. Wash your hands or use alcohol-based hand sanitizers with greater than 60% ethanol or 70% isopropanol, upon departing the elevator.
  • Meetings: Where feasible, meetings should be held in whole or part using the extensive range of available collaboration tools (e.g. Zoom, Microsoft Teams, Skype for Business, phone, etc.). In-person meetings are limited to the restrictions of local, state and federal orders and should not exceed 50 percent of a room’s capacity, assuming individuals can still maintain 6 feet of separation for social distancing requirements. All attendees should wear a mask or face covering while sharing space in a common room.
  • Entry, Hallways and Stairways: The College has established protocols to reduce bi-directional foot traffic or large gatherings in hallways, stairwells, elevators, entrances or other high-traffic areas. Pay attention to signage directing you about new safety measures. 

Q: Does Mercy require individuals to wear gloves while on campus?
A: No, according to the CDC, gloves are not necessary or recommended for general use and do not replace good hand hygiene. Washing your hands often is considered the best practice for common everyday tasks. Gloves should continue to be worn by employees who would ordinarily use them for their job tasks.

Q: Will changes be made to the faculty group offices to ensure social distancing?
A: Full-time faculty sharing office space are expected to generate their own rotating schedule for use of the office space to ensure social distancing. Faculty may consult their AUH or Dean for these arrangements. More information from facilities will be provided.

Q: If an employee has been exposed to the coronavirus and needs to quarantine for 14 days, does this come from sick leave?  
A: Employees who test positive for COVID-19 or have COVID-19 symptoms and cannot work should refer to the College’s Paid Time Off and Leave Policy or contact the Office of Human Resources regarding all available leave options. Employees who are ordered to quarantine or isolate by a Local Health Department due to COVID-19 are eligible for up to 14 days of sick time (Quarantine Leave). These days do not impact the employee’s regular sick bank. Employees who voluntarily traveled to a high-risk state (as defined by New York State) or country (as defined by the U.S. Department of State) are not eligible for Quarantine Leave.

Face Coverings

Q: Do students, faculty, staff and visitors need to wear a face covering while on campus?
A: Yes, face masks or appropriate face coverings must be worn by all students, faculty and staff when in the presence of others and in public settings where other social distancing measures are difficult to maintain (e.g., common workspaces, meeting rooms, classrooms, elevators, shuttles, bathrooms, stairwells, etc.). Appropriate use of face masks or coverings is critical in minimizing risk to others near you. The mask or cloth face covering is not a substitute for social distancing. A face covering is not required if you are working alone in a confined office space: however, a face covering is required when working in a partitioned area in a large open environment.

Q: Will Mercy provide reusable face masks to employees and students?
A: Yes, Mercy College will provide reusable face masks. Faculty may wear a face shield while teaching in the classroom and must wear a face mask at all other times, including when interacting with students directly.

Q: What face coverings are acceptable?
A
: Acceptable face coverings include: Mercy-issued cloth face coverings or other cloth face coverings (e.g., homemade sewn, quick cut), surgical masks, N95 respirators, and face shields. Bandanas, neck fleeces and valve masks are not considered acceptable face coverings. Individuals with disabilities may request a modification to the face mask requirement.

Q: Where can employees and students get their Mercy issued mask?
A: 
Employee managers and Student Affairs will communicate the various ways you can pick up your Mercy issued mask. 

Q: What is the proper protocol for putting on and taking off a face mask?
A: Please view our training video here and review the Employee Guide for Returning to the Workplace.

  • Tips for putting on a face mask:
    • Before putting on your face covering wash your hands or use hand sanitizer prior to handling the face covering/disposable mask
    • Ensure the face-covering/disposable mask fits over the nose and under the chin
    • Situate the face-covering/disposable mask properly with nose wire snug against the nose (where applicable)
    • Tie straps behind the head and neck or loop around the ears. Throughout the process: Avoid touching the front of the face covering/disposable mask
  • Tips for taking off a face mask:
    • Do not touch your eyes, nose, or mouth when removing the face covering/disposable mask
    • When taking off the face covering/disposable mask, loop your finger into the strap and pull the strap away from the ear, or untie the straps
    • Never pull off from the front of the mask
    • Wash hands immediately after removing
    • Care, storage and laundering: Keep face coverings/disposable mask stored in a paper bag when not in use

Q: Can I wear my mask for multiple days?
A:        

  • Cloth face coverings may not be used more than one day at a time and must be washed after use.
  • Disposable masks must not be used for more than one day and should be placed in the trash after work or if it is soiled, damaged (e.g., stretched ear loops, torn or punctured material) or visibly contaminated.

Fall Academic Course and Grading Options

Q: How are courses going to be offered in the Fall 2020 semester?
A: Courses will be offered in In-Person On-CampusBlended LearningDistance Learning - Not Synced, Distance Learning - Synced, or Distance Learning-Hybrid instructional methods. Not all courses will be offered in all instructional methods.

 

Learning types

 

Q: What do these instructional methods mean?
A:  In-Person On-Campus: All classes will meet in-person on-campus at scheduled days and times and will follow recommended safety practices.

  • Blended Learning: Classes will meet simultaneously in-person on-campus at scheduled days and times and virtually via live stream. Some courses may have additional online components. Instructors will provide students further guidance at the first course meeting.
  • Distance Learning – Not Synced: Fully online courses delivered via Blackboard Learning Management System completed without scheduled class meetings and not held live. Course content and assignments are completed online per the weekly syllabus requirements.
  • Distance Learning – Synced: Fully online course delivered via Blackboard Learning Management System with live classes held at scheduled days and times weekly. Students interact with the instructor and classmates live.
  • Distance Learning – Hybrid: Fully online course delivered weekly via Blackboard Learning Management System with a portion of the weekly class session held live at set scheduled days and times. The other portion of the weekly syllabus requirements are not held live.

Q: How will I know how my courses are being offered?
A:  An instructional method column has been added to the right-side of the course offerings screen in Mercy Connect for the fall terms. Each instructional method is color coded.

Q: How will I be able to log in remotely to a class happening in-person?
A: To ensure that classrooms meet social distancing requirements, some classes may operate on a rotation system, where groups of students switch between in-person and online attendance. Mercy is adding video and recording technology in every classroom to offer a synchronous learning environment. This will allow students logging in from outside the classroom to participate in instruction.

Q: My course is scheduled in a Blended Learning instructional method. Do I come to class on the first day of the term?
A: We recommend that all students enrolled in courses with a Blended Learning instructional method (Blue courses) log in online for the first course session.  During the first-class meeting, your instructor will provide you further information and directions on how the course will be conducted.  Additionally, we are instructing faculty members to provide additional information, including your syllabus and some logistical information about your course within your Blackboard page. This information should be available sometime in mid-to-late August.

Q: Is it too late to change my schedule if I want to change certain courses?
A: Registration is still open. Contact your PACT mentor to help build the perfect schedule for you. 

Q: How will students know if their course is offered in-person, online or if it’s a hybrid?
A: Classes are color-coded in Mercy Connect to indicate whether each course is offered in-person, online, or as a hybrid.

Q: If I have a class that is only offered in red (In-Person On-Campus), but I can’t come to campus, what do I do?
A: If you are unable to come to campus and attend an in-person course, you will need to work with your professor and the Office of ACCESSibility to request an accommodation. To obtain a COVID-19-related accommodation, the student must register with the Office of ACCESSibility. To register with ACCESS, the student must submit an Application for Accommodations and appropriate supporting documentation. Students may visit the webpage, contact ACCESS staff at (914) 674-7764 or by email at accessibility@mercy.edu for further information, including what documentation is required.

Q: What happens if I get to campus and there are no seats available in my class?
A: For In-Person On-Campus and Blended Learning courses, please be sure to check Blackboard at the start of the semester before attending the first-class session. Your professor will provide more information at the start of the semester on safety protocols and information about coming to campus.

Q: If I am coming to campus, will my professor also be on campus?
A: Yes, if you have enrolled in a course that is red (In-Person On-Campus) or blue (Blended Learning) then your professor will be on campus.

Q: What will happen to my class if Mercy needs to move operations online again in the Fall?
A: In the event that Governor Cuomo or local health authorities determine that it is again necessary to scale back operations of businesses and universities, Mercy College faculty are prepared to shift to a fully online course delivery modality, if necessary.

Q: Will I be able to complete my science labs in-person? Are there online substitutes? 
A: We know that some classes are hard to replicate online, so we have prioritized those classes for space on campus. Some of these courses may have added online components – to supplement the learning that occurs in-person – and therefore they may be labeled as “blended” courses.

Q: What will happen with fieldwork, internships, clinicals, or other off-campus learning scenarios? 
A: The College is working to ensure that students can safely conduct their fieldwork, clinicals, and other off-campus learning experiences. More information about individual courses is forthcoming through your faculty member, the syllabus or the Blackboard shell.

Q: If a course operates on a rotating schedule with students being on/off campus, will the semester be extended?
A: We have no plans to change the length of the semester.

Q: When will Term A begin for the fall semester?
A: Undergraduate and graduate Term A for the Fall semester will begin September 9th and will last 15 weeks. Term C will begin November 3rd and will last 8 weeks. For more detailed information on term start dates and other dates please visit our Academic Calendars page.  

Q: What will be the grading policy for the Fall Semester? 
A: Mercy will be returning to standard grading policies for the Fall terms. However, we will continue to assess grading policies and provide modifications to our grading policies as needed.

Classrooms and Technology

Q: What investments is Mercy making in classroom technology? 
A: Mercy has installed new technology in over 150 classrooms to provide maximum flexibility for teaching and learning. The technology will allow many classes that operate on-campus to also be livestreamed so that students may participate in classes from home if they prefer to do so, and in order to reduce on-campus density and ensure social distancing. In these cases, students will be together both in-person and online at their scheduled meeting time, with Zoom-based live lectures and interactive classroom discussions.

Q: Will there be training for faculty on the new classroom technology?
A: The Center for Teaching and Learning (CTL) is working with the Schools and conducting training sessions on using the technology. If you have any questions, email CTL@mercy.edu. For more resources for faculty and staff click here.

Q: What changes will be made in classrooms to adhere to social distancing rules?
A: To ensure all classrooms can meet social distancing guideline, Mercy is removing desks and chairs to reduce classroom capacity from its normal occupancy. 

Q: What safety protocols are in place for classrooms?
A: The College has reviewed HVAC systems to ensure smooth air flow, enhanced filtration, and system disinfection considerations. Where possible, single entry points are being explored to limit congestion, cleaning supplies will be provided for those who wish to wipe down their work areas, and new cleaning protocols and guidelines have been issued for daily cleaning.

Q: What safety protocols are in place for classrooms?
A: The College will be issuing recommended cleaning protocols for classrooms, staggering class times  and identifying any additional cleaning and PPE requirements for spaces such as computer and science labs. The College is also reviewing the HVAC systems to ensure smooth air flow, enhanced filtration, and system disinfection considerations. Single entry points are being explored to limit congestion as well.

Community Spaces

Q: Will the library be open for students to use in the Fall? 
A: Yes, the libraries, computer labs, and other student study spaces will reopen and operate in accordance with class schedules and new density requirements to ensure a safe environment. The library is also offered in a virtual format. For more information on community academic spaces such as the library and computer labs, please visit our Community Spaces page.

Q: What will tutoring look like?
A: There are tutoring sessions that you can join online using the online registration system to make an appointment. You can make the appointment for virtual or in-person assistance.

Q: Will there be a clear flow of traffic to ensure social distancing?
A: Yes, individuals will be asked to follow the rules of the road to help minimize congestion in the most popular areas of the campus to ensure that social distancing will be upheld. The College will also be placing directional arrows as well as signage throughout the campuses to help understand new traffic flow, health procedures and social distancing rules.   

Q: Will the dining halls be open? 
A:  The College is required to follow New York State regulations regarding indoor dining and is planning to offer safely spaced indoor dining options where permissible as well as grab-and-go and takeout. On September 30th indoor dining in New York City resumed at a 25 percent occupancy rate.

Q: Will common areas be open for students? 
A: Yes, common areas are open for students. Where available the College has designated areas where students can sit, eat and attend virtual classes. Students can also use empty classrooms to study.

Q: Will the fitness center be open for use? 
A: 
Yes, the Hudson Hall Fitness Center will reopen at 25% occupancy on Wednesday, September 16 in compliance with New York State guidelines and protocols. Visitors must pre-register for a 50-minute slot and fitness equipment using CampusGroups. Click here for instructions on CampusGroups. Fitness Center Entry Requirements include masks, mandatory daily self-screening
questionnaire via Mercy's Mavericks Safe app and temperature screening upon entry. For more information click here. 

  • Time slots begin every hour, allowing 10 minutes for emptying the room and cleaning of equipment before next user
  • Visitors must stay within their workout area at all times

Q: Will the college bookstore(s) be open? 
A: The Dobbs Ferry and Bronx campus bookstores will be operating with enhanced safety measures including the use of plexiglas and social distancing guidelines. They are also available online.

 

Q: Is the Mav Market still open?
A: Our Mav Markets are open again! This semester we are running on a pre-packed bag system rather than our grocery store model. If you are already a Mav Market member you can begin filling out Bag Request Forms now! These will be due by 5pm Thursday for pick-up on the dates specified by campus in the form the following week. If you are new to the Mav Market please fill out our new member Intake Form before filling out the Bag Request Form. Individuals in need of further assistance, or who cannot make it to campus, can email mavmarket@mercy.edu or visit our resources page for the latest information on resources to help you.
If you would like to donate, visit our 
online wish list on Amazon or donate to our Fundraiser Page.

Residential Life

Q: Will I be allowed to live on campus in the fall?
A: Yes. The residence halls at the Dobbs Ferry and Manhattan campuses will be open this fall with reduced occupancy.

Q: What will occupancy be in the residence halls?
A: Occupancy has been adjusted to allow for reduced density in the residence halls. Mercy will be offering double and single room occupancy, but no triples, quads or bunkbeds.

Q:  What will move-in look like?
A:  Mercy has created a staggered schedule leading into the start of the term (by appointment) for students to move-in to their rooms. This reduces the density normally associated with Move-In Day.  More information will be shared.

Q: What safety measures have been put in place?
A:  Safety precautions including face mask requirements in common areas, enhanced cleaning and hand sanitizer stations throughout residence halls and high traffic areas have all been put into place, along with restrictions that only allow for residential students to enter the secure residential areas.

Q: Will visitors be permitted in the residence halls?
A: Visitors will not be permitted in the residence halls, and residential students will also only be permitted in their assigned residence halls.

PACT and Student Life

Q: How will student life events be impacted by COVID-19 this fall
A: Events will happen both on campus and off with an increased emphasis on virtual programming. We are planning virtual programs similar to past in-person events, that will allow you to participate  wherever you are. For  a listing of our events, visit our events page or your Campus Groups portal.

Q: Will student clubs be able to operate in the fall?
A: Yes, student clubs and organization will be able to organize events virtually or in person following CDC and social distancing guidelines in the fall. All Clubs and Organizations will have access to the new student engagement portal, Campus Groups. Campus Groups allows students to stay connected to their members and with the Office of Student Life. Club & Organization Officers will have the ability to recruit, manage and engage with their members. Registration for events will also be completed through Campus Groups!

Q: Will PACT take walk-in appointments?
A: PACT is encouraging students to utilize all methods of communication, including  zoom calls, text messaging, phone calls, emails and limited in-person appointments. PACT is working to set up zoom spaces for students to connect with their PACT mentor if they are already on campus and suitable meeting room is not readily available. Our priority is safety while making communication constant.

Q: How do you make appointments with your PACT mentor?
A: Students will be able to make appointments through the EAB app, through Mercy Connect or by emailing or calling their PACT mentor.  Students will be able to select a preferred meeting type, whether it is over the phone, by zoom, or in-person at a social distance if space allows.

Q: How do I request an official transcript?
A: Mercy College and The College of New Rochelle transcripts can be requested online. We are only accepting online requests at this time.

Q: Is the Mav Market still open?
A: Our Mav Markets are open again! This semester we are running on a pre-packed bag system rather than our grocery store model. If you are already a Mav Market member you can begin filling out Bag Request Forms now! These will be due by 5pm Thursday for pick-up on the dates specified by campus in the form the following week. If you are new to the Mav Market please fill out our new member Intake Form before filling out the Bag Request Form. Individuals in need of further assistance, or who cannot make it to campus, can email mavmarket@mercy.edu or visit our resources page for the latest information on resources to help you.
If you would like to donate, visit our 
online wish list on Amazon or donate to our Fundraiser Page.

Athletics

Q: Will there be fall sports?
A: No. Due to the ongoing coronavirus situation and for the health and safety of all student-athletes, the East Coast Conference (ECC) and the Northeast 10 Conference (NE-10) have announced that the fall sports season will move to be played in spring 2021. Please click here for the ECC Conference press release and click here for the NE-10 press release.  

Federal Work Study

Q: Will Federal Work Study be offered in the Fall? What will that look like?
A: Yes, Federal Work Study (FWS) will be offered in the fall based on the needs per each department. Students will use the Handshake platform to  explore and apply for available FWS positions.  Handshake is an industry-leading internship and job board offered to Mercy College students free of charge, at https://mercy.joinhandshake.com/.  Handshake is easy to use and displays FWS positions, as well as internship and jobs posted by employers.  If you need assistance with Handshake, please email CPD@mercy.edu

Visitors

Q: Are visitors allowed on campuses?
A: Yes, access to all Mercy College buildings is restricted to students, faculty, staff, designated vendors and service operators, and invited guests. Parents and families of residential students may be allowed on campus during move-in and move-out periods to assist their students. All visitors must comply with the guidelines set out in the COVID-19 Interim Visitor’s Policy. In addition, Staff or Faculty must meet their visitor at the designated entrance to the building where they will be meeting and escort them to and from the meeting space. Departments should enter the required information for each visitor in the online Visitor Log. 

Events and Gatherings

Q: Will Mercy still be allowing in-person events and gatherings?
A:
 The College reserves the right to limit what events and gatherings will take place on campus, as well as numbers permitted in any gathering. The College’s policy will adhere to the local, state and federal COVID-19 guidance as it relates to gatherings and other on-campus events. Convening in groups increases the risk of viral transmission. Where feasible, meetings should be held in whole or part using available collaboration tools. Any necessary in-person meetings shall not exceed 50 percent of a room’s capacity (or as otherwise limited by guidelines) assuming individuals can still maintain six-feet of separation, and face coverings should always be worn. Meetings should be as brief as possible to conduct the business at hand.

Students are discouraged from gathering in crowds, even off-campus.  Failure to adhere to the College’s safety guidelines could result in not being permitted on-campus and possible disciplinary action.

Any outdoor gatherings must adhere to current state and local limitations on size. In addition, participants must follow social distancing guidelines and wear face coverings. Even if permitted in the local jurisdiction, in no circumstance may any gathering exceed 15 people, unless otherwise expressly approved by the President or Provost.

Q: Are large student gatherings and events allowed on campus?
A:
 No,  the College strongly discourages any large events on campus as it increases risk of contracting coronavirus.  Failure to adhere to the College’s safety guidelines could result in not being permitted on-campus and possible disciplinary action.

New York State Travel Restrictions

Q: If I am a student from out of state, will I need to quarantine when I get to Mercy?
A: Depending on where you are traveling from, you may need to self-quarantine for 14 days. To view the current travel restriction list, visit https://coronavirus.health.ny.gov/covid-19-travel-advisory. More information on quarantine policies for residential students is forthcoming.

Health Measures/Precautions

Q: What safety precautions are in place for Students, Faculty and Staff?
A: A list of the key safety precautions that all Mercy community members are expected to adhere to can be found in the MavCare Pledge. This includes wearing a face covering, keeping physical distance from others, cleaning and sanitizing work areas, and self-monitoring for any changes in health.

Q: Do employees and students need to complete a daily COVID-19 health screening?
A: Yes, anyone reporting to a Mercy campus must conduct a health screening every day before reporting and may be asked to display the results of the screening to gain entry into any Mercy location.

Q: Do you have to take the daily screening questionnaire if you are a commuter or residential student?
A: Yes, the daily screening must be completed on any day when you are visiting any Mercy campus.

Q: What questions are on the daily health screening questionnaire?
A: Per NYS Guidance, the College will review all screening activity daily. The health screening questionnaire will seek to determine whether an employee has:

Q: How can I access the daily self-screening questionnaire?
A: The daily self-screening questionnaire can be completed using the Mavericks Safe app, which can be downloaded from Google Play and Apple App Store. You may be asked to present the app upon entry to campus buildings.

Q: Do I need to complete the daily self-screening on a day when I am not planning to be on campus?
A: You only are required to complete the app on days when you are planning to be physically present at a Mercy campus or location.

Q: Will my data collected from the daily health screening be kept private?
A: Daily screening results from Mavericks Safe app that the College receives will be tracked separately from any personnel records and will be kept confidential except as otherwise required to be provided by law or public authority during the COVID-19 pandemic. If you answer “no” to any question in the screening, you may be contacted by a Mercy staff member to see if you’re feeling OK or to make any necessary medical referrals or assist with any other necessary accommodations.

 

Q: How will my private health data and insurance information be protected?
A: Mercy’s contracted providers of COVID-19 testing will handle all submitted records and results in accordance with Health Insurance Portability and Accountability Act (HIPAA) regulations. Partners include SUNY Upstate Medical University, Aegis Sciences Corporation, and Bio-References Inc. When new test results are available, Mercy’s Director of Health and Wellness Colleen Powers FNP-BC is notified. This information is maintained in a secure file and will be retained by the Health Office consistent with existing practices for other medical records.

For employees who test positive as part of campus testing, the College’s Health Office will notify the employee and will also notify the Human Resources Office and/or Provost Office for the purpose of supporting the employee’s absence from work and ensuring proper tracing protocols. These records will be kept separate from an employee’s employment file. The regional health department will also be notified of positive test results so that they can conduct contact tracing.

Q: What are the symptoms of COVID-19?
A: Currently, according to the CDC, symptoms of COVID-19 include one or more of the following:

  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea

This list does not include all possible symptoms. As new symptoms are identified, CDC will continue to update them here.  

Q: If a student on campus is infected, will other students that have been in contact with that student be notified?
A: Yes. County and City departments of health are prepared to lead contact tracing efforts and may reach out to students, faculty, and staff if they have been in close contact with a confirmed case either on campus or in the wider community. Mercy has also trained a team on campus that will work to notify any Mercy student, staff, or faculty if they have been potentially exposed to a positive COVID-19 case.

Q: What should faculty and staff do if they have symptoms of COVID-19?
A:  If an employee has any COVID-19 symptoms, they must call their healthcare provider for an assessment of symptoms and/or COVID-19 testing as soon as practicable. Employees who feel ill should also notify their manager or supervisor per the College’s policy and not report to work. If an employee is already at work and begins to feel sick, they must notify their manager or supervisor by phone or email and go home or seek medical assistance immediately. If an employee has any COVID-19 symptoms, they should call their health care provider for an assessment of symptoms and/or COVID-19 testing as soon as practicable. 

Q: What should an employee do who tests positive for COVID-19 or believe they have been infected?
A: Employees should follow the advice of a qualified medical professional and self-quarantine. When self-quarantining, employees should:

  • Stay away from other people in their home as much as possible, staying in a separate room and using a separate bathroom if available
  • Not allow visitors
  • Wear a face mask if they must be around people
  • Avoid sharing household items, including drinking cups, eating utensils, towels and bedding
  • Clean high-touch surfaces daily. Continue monitoring their symptoms and call their health care provider if their condition worsens

Q: Will Mercy make accommodations for high-risk employees?
A: Yes, high-risk employees who have concerns should refer to the College’s Policy on Reasonable Accommodations for Faculty, Staff and Students due to COVID-19 Pandemic or contact the Human Resources Office at HR@mercy.edu. In addition, employees who believe a family member they are caring for may be at high risk for severe illness from COVID-19 or who have childcare issues due to COVID-19 may contact human resources regarding possible work modifications.

Q: What do I do if I feel sick?
A: Mercy students please contact the health office on the Dobbs Ferry Campus at (914) 674-7255. The health office is in Main Hall, Rm. 127. Faculty and staff should contact their primary care provider. 

Q: What if I am experiencing increased anxiety or stress related to concerns about COVID-19?
A:  The following resources are available:

  • The Student Counseling Center is offering all appointments through the virtual platform, Doxy.me. To schedule an appointment, please email CounselingCenter@mercy.edu. For more information, visit the Counseling Center webpage here.
  • Faculty and Staff have access to the Employee Assistance Program (EAP) is a resource available to all employees, providing no-cost counseling service to help address stress and other personal issues you and your family may face. The EAP can be reached 24 hours a day and 7 days a week at 800-327-1850 or https://www.guidanceresources.com

Testing, Tracking and Reporting Positive Cases

Q: Does Mercy have COVID-19 testing measures in place? How will the tests be performed?
A: All community members are highly encouraged to reach out to their healthcare providers to determine whether they might need to get tested for COVID-19, particularly if they experience symptoms of COVID-19 or have been in contact with someone with confirmed or probable COVID-19. New York State COVID-19 testing sites can be found here: https://coronavirus.health.ny.gov/find-test-site-near-you.

International Students and Students from States on the New York State Travel Advisory:
All international students and students who arrived to campuses from states on the New York Travel Advisory are required to quarantine for 14 days.  Mercy College is providing these students with private accommodations which include a private bathroom. 

Students from States not on the New York State Travel Advisory:
Students from states not on the New York State Travel Advisory were able to move into residence halls on the Dobbs Ferry Campus where they are required to be tested. Initial move-in testing was conducted on campus  by the Student Health Office and all students are required to quarantine for up to 48 hours or until results are available.  

The College will continue to monitor evolving guidance and research pertaining to new forms of testing – including batch testing and point-of-care testing – in the event that these types of tests become more accurate and accessible.

Q: How will Mercy handle positive COVID-19 cases?
A: If we learn that a member of our community has a confirmed case of coronavirus, we have a trained team of Mercy contact tracers who will contact anyone whom we learn has been in close contact with the infected person and will share this information with local health authorities who will conduct a more formal contact tracing process. If you are identified as someone who has been in contact with an individual who has tested positive, you will be notified. Please respect the privacy of anyone who tests positive to allow them to focus on their health

If an on-campus residential student tests positive, the individual will be moved into a living space designated for isolation. Any on-campus students identified as having been in recent close contact with that individual will be expected to quarantine for a duration advised by Mercy’s Student Health Office.

Q: Will Mercy report positive cases and conduct contract tracing for students, faculty and staff who test positive?
A: Yes, the College has a duty to immediately notify the state and local health departments if an employee or student tests positive and he/she has been on a Mercy campus in the past 14 days. Those who test positive are expected to cooperate with the DOH contact tracing efforts and to assist the College with its own internal contact tracing. Any information shared will be tracked separately from personnel records. The College will attempt to notify anyone known to have been in close contact with a community member who is a confirmed case of COVID-19. To the greatest extent practicable, the College will keep confidential the name of the infected individual.

Q: Can you provide more details on the confirmed cases of coronavirus?
A: Mercy College cannot comment on personnel matters and is obligated under the Family Educational Rights and Privacy Act (FERPA) rules to keep student records and information private. If you are aware of the identities of confirmed cases, please respect their privacy as they focus on their health.

Q: Will Mercy be conducting temperature screenings outside all buildings?
A: No. Temperature screening misses asymptomatic virus carriers, which we are learning are a significant portion of those infected. It also can sometimes provide unreliable data. All stakeholders will be required to attest that they do not have a temperature above 100.4 degrees Fahrenheit prior to coming to campus via the required daily self-screening.

Q: Will Mercy be conducting surveillance testing?
A: Yes, The College will conduct surveillance testing of a sample of residential students and staff in the residence halls on an ongoing basis.  To keep our community informed on a daily basis, the College has created a dashboard on the OnCampus Plus reopening website to report positive cases on our campuses.   

Q: If there is an increase in COVID-19 virus spread on campus or in the surrounding community, will Mercy shut down campus operations?
A: Mercy will closely monitor a variety of key metrics including the number of confirmed cases identified on campus and in the wider community; the rate of change in new confirmed COVID-19 cases; and the demand on local healthcare providers to test and care for confirmed cases. Based on these metrics and in consultation with local health authorities, Mercy will be prepared to scale back operations if necessary and will communicate any changes to all stakeholders in a variety of formats.

Accommodations and Non-Discrimination

Q: What is Mercy’s policy on discrimination?
A: Mercy College does not tolerate discrimination in any form and assures all students, faculty and staff that the College will not tolerate discrimination associated with the coronavirus (COVID-19).  If you have experienced discrimination related to the coronavirus outbreak, you are encouraged to contact Tom McDonald, Title IX Coordinator/Equity Compliance Specialist, at (914) 674-7679 or tmcdonald7@mercy.edu.  To view Mercy’s Non-Discrimination policy please click here: Policy on Equal Opportunity and Non-Discrimination

Q: Who should students contact if they need an accommodation?
A: If you are a student with a disability and believe you need an accommodation contact the Office of Accessibility at accessability@mercy.edu or 914-674-7764.  To view Mercy’s Reasonable Accommodations Policy please click here: Reasonable Accommodations for Faculty, Staff and Students due to COVID-19 Pandemic.

Q: Who should faculty and staff contact if they need an accommodation?
A: Faculty and Staff who have a disability and believe they need an accommodation to work from home will need to do the following:

  • Send an email to both their direct supervisor and Human Resources with sufficient details as to what activities will be moved online.
  •  Send Human Resources medical documentation supporting the request.
  • Once this information is received, the direct supervisor and Human Resources will determine if the request can be granted and inform the employee by email. Questions can be directed to Human Resources at HR@mercy.edu. To view Mercy’s Reasonable Accommodations Policy please click here: Reasonable Accommodations for Faculty, Staff and Students due to COVID-19 Pandemic.

Transportation and Parking

Q: How will students, faculty and staff who depend on public transportation (college transportation) safely access campus or other locations?
A: Due to COVID-19, some may decide to change their normal commuting practices. Employees and students should take steps now to identify all potential options for a safe commute, such as a personal vehicle, ride-share services, or biking. If an employee has difficulty with transportation to work, they should discuss this with their manager and HR and to determine whether there are opportunities to engage virtually.

Click here to read a recent New York Times article that demonstrates the ventilation system on subway cars that allows for continuous air flow to  limit the build-up of viral particles.

Q: Will you be required to wear a mask on the shuttle?
A: Yes, a mask will be required on all Mercy shuttles.

Q: What shuttles will continue to run?
A: Mercy College will continue to operate two shuttles which include:

  • The shuttle from the Bronx Campus to the Dobbs Ferry Campus will continue to operate two shuttles on the same schedule.
  • The shuttle from the Bronx Campus to the Westchester Square Depot will continue to operate on the same schedule.

Q: Is the Palisades lot still being utilized?
A: Mercy College will not be using the Palisades parking lot for the fall term.

Q: Are any of the Mercy shuttles not operating?
A: For the fall term, Mercy will not be operating the following shuttles:

  • The shuttle from the Palisades Parking lot to the Dobbs Ferry Campus
  • The shuttle from the Dobbs Ferry Campus to the Tarrytown Offices

Q: Will the Mercy Shuttles be running at full or reduced capacity?
A: Mercy College will be evaluating capacity limits on the shuttles and will communicate any new capacity limits.

Cleaning

Q: How often will classrooms be cleaned?
A: Our cleaning providers will disinfect and detail classrooms daily. For additional cleaning, materials will be available for faculty, staff, and students who wish to wipe down their individual tables, chairs, and computer equipment as an additional precaution.

Q: Will Mercy be doing increased cleaning of high-touch areas?
A: Mercy has increased the number of cleaning staff and will be increasing rotations for cleaning campuses and locations.  In addition, the College is hiring a second team of “high touch cleaning” staff to focus on highly used areas. This includes doorknobs, light switches, elevator buttons, and other frequently touched items. All Mercy shuttles will be wiped down after every trip and receive enhanced cleaning at the end of each day.

Q: Will Mercy provide cleaning supplies for individuals to clean their own spaces?
A: Yes, the College understands that many people will be more comfortable cleaning their workstations themselves prior to use and will be making the proper cleaning supplies available.

Mail Service

Q: Will Mercy continue to offer Mail Services?
A: Yes, Mail Services will continue to operate on a limited schedule. During the academic year, delivery to the local post office will occur only on weekdays on which the College is open for business. Hours of operation will be posted weekly on the College’s website. If you have any questions, please contact the mail services at 914-674-7300 or mailsvcs@mercy.edu.

All incoming packages and mail will be handled in accordance with any guidelines issued by New York State and/or the CDC. Department heads may coordinate with the mailroom to designate a drop-off location for packages and mail, rather than delivery to individual offices. Employees may opt to pick-up packages, by appointment only, directly at the Tarrytown Offices.

Outgoing/Interoffice mail pick-ups will be coordinated through central drop boxes in each building as noted below. Please contact the mailroom to schedule pick-up for large items. Due to limited staffing and hours, the mailroom will no longer accept incoming or outgoing personal packages.

Dobbs Ferry:

  • Main Hall: 2nd floor, across from PACT
  • Mercy Hall: 1st floor, across from room 26
  • Victory Hall: 1st floor, near School of Business & 2nd floor near Communication and the Arts
  • Mahoney Hall: by front door
  • Maher Hall: by front door
  • Verrazzano Hall: by 1st floor photocopier
  • Fed Ex: FedEx box in parking lot near Speech & Hearing Clinic (by 5pm daily)

Facilities

Q: How will students, faculty and staff access buildings if there are multiple access points? Will there be signage designating entrance and exit locations?
A: Academic buildings and Residence Halls will have one point of entry. To enter, you will need to show your daily health screening QR code. In the event of an emergency, everyone will be able to exit the building using any available entrance. There will be enhanced signage instructing people where they need to go.

Q: Will there be modifications to restrooms on Mercy’s campuses?
A: Restroom capacity may be limited to ensure at least distancing between individuals. Wash your hands thoroughly to reduce the potential transmission of the virus.

Q: Will elevators be operational on Mercy campuses?
A: Yes, elevators will be in operation at no more than 50 % occupancy. Passengers must wear a mask or face covering and should avoid touching the elevator buttons with exposed hand/fingers, if possible. Wash your hands or use alcohol-based hand sanitizers with greater than 60% ethanol or 70% isopropanol, upon departing the elevator.

Q: Will Mercy be conducting a review of the HVAC systems to ensure proper ventilation?
A: Yes, Mercy is following all CDC recommended guidelines that pertain to HVAC and airflow operations. Heating, ventilation and cooling systems are being reviewed and enhanced to increase outdoor air ventilation where possible. Filtration will be improved to MERV-13 recommended standards, which include establishing longer run times, and increased sanitization of components.

Q: What is the plan for ventilation and fresh air at the Manhattan and Bronx Campuses where windows do not open?
A:  The Manhattan and Bronx Campuses utilize a closed HVAC system where fresh air is introduced to the building through the system, which is designed to work in environments where windows do not open.

Q: Are HVAC filters in offices being sanitized? 
A: Yes, Mercy is following the recommendation from the CDC to increase filtration and disinfection of all filter components and has updated HVAC filters to the MERV-13 filter as suggested.

Enrollment Services

Q. Where can I pay my bill?
A. Students still have the same convenient options to pay their bill. Please note that all campus locations may have a limited capacity.

  • Online:
    • Students can pay their bill online at connect.mercy.edu
  • In person:
    • Go to the Office of Student Enrollment Services at any Mercy College Campus
  • By Phone:
    • Students can make a payment over the phone by calling 877 MERCY GO.

Mail a check make payable to Mercy College:

Be sure to include your Mercy ID number on your check and mail to:

Mercy College
 Attn: Office of Student Accounts
 555 Broadway
 Dobbs Ferry, NY 10522

Q. How do I create a payment plan?
A. Students seeking to create a payment plan for their outstanding balance may do so by enrolling online at mercy.afford.com

Q. Can I still meet with my OES Counselor?
A. Enrollment Service Counselors are on available both in person at each Mercy College campus as well as available online via Zoom or phone. Please note that all campus locations may have a limited capacity. In-person appointments will still be available, but we are looking forward to offering more virtual appointments to allow for social distancing.

Mercy College is encouraging students to utilize all methods of communication, including zoom calls, text messaging, phone calls, emails and limited in-person appointments. Our priority is safety while making communication constant.

Q. Where do I go to get my Book Voucher?
A. Book store vouchers are available by request for students who have financial aid awards pending, are registered for classes and have excess funds available after paying tuition and fees.

Please contact your Enrollment Services Counselor for more information or to see if you are eligible to receive a book voucher. 

Q. Can I still bring in Financial Aid documents?
A. Students are welcome to continue to provide any outstanding required Financial Aid documents to the Office of Enrollment Services. Documents can be sent electronically via the File Upload option within the Financial Aid tab in Mercy Connect. Hard copy documents can be dropped off at every Enrollment Service office at all campuses without an appointment in the designated areas in that office.

Q: How can I check my Student Account Statement via Mercy Connect?
A: To check your Student Account Statement via Mercy Connect gives you the most up-to-date view of your account, 24/7.

You may pay your bill online via connect.mercy.edu:

  1. Go to connect.mercy.edu  and login to your Mercy Connect account.
  2. Click on the Administrative Services tab.
  3. Select Student, then Student Account, then Account Summary by Term.
  4. Scroll to the bottom of the page and choose the Make a Payment link.
  5. Mercy College accepts Master Card, Visa, Amex, Discover and Web Check transactions.

Q: How do I request an official transcript?
A: 
Mercy College and The College of New Rochelle transcripts can be requested online. We are only accepting online requests at this time.

International Students

Q: I am an international student, who can I contact if I have questions?
A: International student who have questions can contact The Office of International Student Services: Valerie Monaco, vmonaco@mercy.edu or Bogdana Vladescu, bvladescu@mercy.edu.