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New Email System for Students

Dear Mercy College Students,

As a Mercy College student admitted or registered to take classes, you are provided with a Mercy Mavericks (@mercymavericks.edu) Google Gmail Account.

As previously communicated, on Wednesday June 19, 2019, Mercy College will be transitioning to the Microsoft Office 365 (O365) Email System. Office 365 is a Microsoft communications suite that provides enhanced security and several collaboration tools to enhance productivity. Some benefits of O365:

  • Ability to download and install up to five copies of Microsoft Office Professional for a PC or Mac and Office Mobile Apps for smartphones and tablets.
  • Access to fully online web-based versions of Word, PowerPoint, Excel, and OneNote in real-time—anywhere, anytime, on any device.
  • 1 TB of OneDrive space to store all your schoolwork online for easy access.

As part of this change:

  • Your @mercymavericks.edu (Gmail) email account will be replaced with a new @mercy.edu (O365) email account. The new email account will have the following format: username@mercy.edu.
  • Students will start with an empty mailbox in the new email system, Office 365.
  • Emails sent to your existing @mercymavericks.edu (Gmail) email account will be auto-forwarded to your new @mercy.edu (O365) email account for a period of twelve months until June of 2020.
  • Your new O365 email account will have Multi Factor Authentication (MFA) turned on by default. See FAQ below for more details.
  • All students will have one login username and password to log into email, Mercy Connect, Blackboard and other systems. These systems will have MFA turned on by default. See FAQ below for more details.
  • Student Home Network Drives (I: Drives) will be replaced with Microsoft OneDrive. See FAQ below for more details.

While the new O365 email system is available now for students, your current Google Apps (Gmail) account will continue to be active for twelve additional months following the launch until June of 2020.

If you wish to transfer any email, contacts, calendar entries or documents from your current Google account to your new O365 account, you will be required to do so during the 12-month transition period. All items that are not transferred by the end of the 12-month transition period will be deleted in June of 2020 and no longer accessible.

We recommend that you take time to review the important FAQs listed below.
If you have any questions, please feel free to contact the IT HELPDESK by
calling 914-674-7526 or email helpdesk@mercy.edu

Frequently Asked Questions

  • Q: When can I access my new O365 email account?
    A: You can access your new O365 email account starting in June 2019.
  • Q: What is my new O365 username & email address?
    A: Your current @mercymavericks.edu (Gmail) email will be replaced with a new O365 (@mercy.edu) email account. The first part of your email address will remain the same, but the part after the “@” sign will change to @mercy.edu. For example, if your email is jdoe@mercymavericks.edu, it will now become jdoe@mercy.edu.
  • Q: How do I retrieve my current Mercy Connect username and password?
    A: You can retrieve your Mercy Connect username and password by visiting www.mercy.edu/lookup
  • Q: What is my new O365 password?
    A: Your new O365 password will be your current Mercy Connect Password
  • Q: How can I change my new O365 password?
    A: In order to change your password, you will need to enroll in the College’s password management tool. Enrollment is a one-time process and only takes a few minutes. Please visit Mercypass at the following link to enroll: Mercy Pass.
  • Q: How can I access my new O365 email account?
    A: You can access your new O365 email account by visiting http://email.mercy.edu
  • Q: What is Multi Factor Authentication (MFA) or 2 Factor Authentication (2FA)?
    A: In recent years, there has been a massive increase in the number of websites losing personal data of their users. And as cybercrime gets more sophisticated, the old security systems are no match for modern threats and attacks.
     

    MFA is an extra layer of security that will require you to enter a code from your phone in addition to your password every time you access your College email via a web browser at http://email.mercy.edu. First, you will enter your username and password. Then, instead of immediately gaining access, you will be required to provide a 6-digit code from your mobile phone.

To protect Mercy Students, College Community & Data, all College Accounts (including O365 email, Mercy Connect Portal, Blackboard and others will have MFA turned on and enforced.

  • Q: How do I configure MFA for my O365 email, Mercy Connect & Blackboard?
    A: In order to access your College accounts once MFA is turned on for your account, you will need your mobile phone handy. You can enable MFA on your mobile phone using SMS text messaging or by using the Microsoft Authenticator App. Please use the links below to set up MFA:
  • Q: When will I need to use MFA?
    A: MFA will be required every time you access College systems including O365 email, Mercy Connect & Blackboard.
  • Q: Will I need to use MFA each time I login to access O365 email, Mercy Connect & Blackboard via a web browser?
    A: Yes, to protect you and college data, MFA will be required every time you access your O365 email, Mercy Connect or Blackboard.
  • Q: Will I need to use MFA each time I use my O365 email on my mobile phone’s email application?
    A: MFA be required when you initially configure your O365 email on your mobile phone. Once the code has been entered once during the initial configuration, it will no longer be required to access your email on your mobile phone except when you update your password.
  • Q: Will the new O365 (@mercy.edu) email account be the official email account at Mercy College?
    A: Yes, your new O365 email account will be the official email account at Mercy College. All official email communication from the College will be sent to your O365 email account. We recommend you monitor and check this email account at regular intervals.
  • Q: Can I auto-forward my new O365 (@mercy.edu) emails to my personal email address?
    A: Yes, you will be able to continue to auto-forward emails to your personal email address. If you do enable auto-forward email, it is your responsibility to ensure that no confidential or personally identifiable information is transmitted between mailboxes. The best way to do that is to not enable auto-forward on your O365 account.

Forward email from Office 365 to another email account

  • Q: Will I still have access to my Google account: Gmail, Google Drive, and Google Calendar?
    A: Yes, you will be able to access your Gmail, Google Drive, and Google Calendar until June, 2020.

Before June, 2020, please migrate your email, contacts, calendar and docs to O365. If you need assistance, please contact the IT Helpdesk.

  • Q: How can I transfer my email, contacts and calendar to O365 form Gmail?
    A: The links below provide instructions to do so:
  • Q: Can I put O365 mail on my phone?
    A: Yes, you can put your O365 email on your phone. Please use the appropriate link below depending on the type of device you have:
  • Q: What is my Student Home Network Drive (I: Drive)?
    A: When you log into a Campus computer on-campus such as in computer labs, library and open areas, you get a Student Home Network Drive i.e. I: Drive. This network drive can be used to save documents, pdfs etc. on College servers.
  • Q: What will happen to my Student Home Network Drive (I: Drive)??
    A: Your Student Home Network Drive (I: Drive) will be decommissioned and instead you will begin using your new O365 OneDrive.
  • Q: How do I access my new O365 OneDrive?
    A: OneDrive can be accessed once you log into O365.

Before July, 2019, please migrate your files from the Student Home Network Drive (I: Drive) to O365 OneDrive. If you need assistance, please contact the IT Helpdesk.

  • Q: How do I log into a campus computer?
    A: All users will use their O365 username and password to log into campus computers.
  • Q: What is the username and password for Mercy Connect?
    A: All users will use their O365 username and password to log into Mercy Connect. To login, please type in your full Office 365 email address (example: jdoe@mercy.edu) and your Mercy Connect password.
  • Q: What is the username and password for Blackboard?
    A: All users will use their O365 username and password to log into Blackboard. To login, please type in your full Office 365 email address (example: jdoe@mercy.edu) and your Mercy Connect password.
  • Q: Will my email address change in Blackboard?
  • A: Yes, your email address in Blackboard will automatically change to your new O365 Account. For example, if your email is jdoe@mercymavericks.edu, it will now become jdoe@mercy.edu. All course notifications in Blackboard will be sent to your new O365 (@mercy.edu) email account.