Frequently Asked Questions
Q: When I come in on Tuesday morning, how will I access my email?
A: You will visit http://exchange.mercy.edu to access your new email and http://legacy.mercy.edu to access your old email.
- For instructions on signing on to your Office 365 Account Click Here
Q: If I have a College issued computer, can I continue to access my email using the Microsoft Outlook desktop client?
A: Until IT visits you and makes the necessary changes on your computer, you should only use the following links to access email: http://exchange.mercy.edu to access your new email and http://legacy.mercy.edu to access your old email.
Q: How long will it take for IT Services to export my Calendar, Contacts, Tasks, Notes, Rules, Alerts, and RSS Feeds to my new Office 365 email?
A: It will take IT Services two to four weeks to complete this task for all employees.
Q: Will I always need to visit legacy.mercy.edu for old email?
A: If you have a College issued computer, IT will create an Outlook Data File (PST) for you which includes all of your historical College email that will be accessible from your Microsoft Outlook Desktop client. Once this file is created for you, you will no longer need to access https://legacy.mercy.edu to view old email. The process of creating these files for all employees will take two to four weeks.
Q: How to print on Office 365?
A: Double click to open your message in another window and then click to print the message