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Student Accounts - Office of Student Accounts

Mission Statement: It is our mission to provide quality services to students and the entire college community.

The Office of Student Accounts is responsible for student billing and revenue collection. Student Accounts oversees monthly payment plans, discounts, deferred tuition payments, special programs, refunds, collection of past due student accounts and all departmental transactions. 

We strive to:

  • Provide accurate and timely financial information
  • To ensure that payments and credits are properly applied
  • Serve all customers with efficiency and respect
  • Minimize delinquent, defaulted and uncollected accounts
  • Adhere to regulatory requirements of the State and Federal systems and policies and procedures of the college

Student bills are due according to the schedule below. Paper bills are mailed to the student's permanent address. 

Due Dates:

Fall Three weeks prior to the first day of classes
Winter Upon registration
Inter-session Upon registration
Spring Three weeks prior to the first day of classes
Summer Three weeks prior to the first day of classes

 

To make a payment in person:

Go to the Office of Student Enrollment Services at any Mercy College Campus.

To mail a check make payable to Mercy College:

Be sure to include your Mercy ID number on your check and mail to:

Mercy College
Attn: Office of Student Accounts
555 Broadway
Dobbs Ferry, NY 10522

To pay by wire transfer:

Payments may be sent to Mercy College by wire transfer. Please e-mail wiretransfer@mercy.edu for wire transfer instructions.

Term Payment Plans:

Mercy College offers a 4-month, term-based payment plan in partnership with Tuition Management Systems. This allows for all or a portion of college costs to be spread out over 4 months without interest. There is a flat enrollment fee for setting up the plan each term. Information can be found online at mercy.afford.com. You may also contact Tuition Management Systems directly at 1-800-722-4867.

Company or Third Party Reimbursement:

Mercy College will extend credit to eligible students who submit a written authorization from a third party/sponsoring company for payment of tuition and/or fees on their organization or corporate letter head.  

All letters are subject to approval and must include the following:

  • Student's Name
  • Student's Mercy ID Number
  • Semester covered
  • Course Number (s) that are covered
  • Dollar amount or percentage limit (tuition and/or fees)
  • Organization/company's name, billing address, contact number and phone number

Mercy College Tuition Reimbursement Agreement:

Completed letters and agreements must be submitted via fax to (914) 674-7570 to the Attn: Student Accounts/ Company Reimbursement.

Students who wish to defer payments must submit a Third Party Letter or Mercy College Tuition Reimbursement Agreement upon registration. 

Deferment Letters or Tuition Reimbursement Agreements do not relieve the student from any financial responsibilities to Mercy College. If payment is not received within 30 days of the last day of the semester, or withdrawal from program/classes, the student shall be liable for all charges that have accrued on their account. 

All Company/Third Party Checks MUST be made payable to Mercy College and mailed to:

Mercy College
Attn: Student Accounts/ Company Reimbursement
555 Broadway
Dobbs Ferry, NY 10522

Note: Students who receive Tuition Reimbursement (where company/third party checks are made payable to the student) are not eligible to defer their tuition and fees.  ALL CHECKS MUST BE MADE PAYABLE TO MERCY COLLEGE DIRECTLY.

Holds

A monthly late fee of $100 and a hold will be placed on a student account if it becomes past due. The hold will prevent the student from future registrations, receiving a transcript, residing in the residential halls or any other college service. 

Collections

Students are responsible for the tuition/fee liability incurred a student will also be held responsible for balances dues to the loss/reduction of financial aid or other credit originally anticipated due to her/his ineligibility, attendance, incomplete paper work, etc. Should it be necessary to place a delinquent account with a collection agency, all fees, including reasonable attorney fees, become the responsibility of the student. 

Collection Agencies use by Mercy College:

Hilltop Collection Agency
(212) 564-2322

Conserve Collection Agency
800-724-4439

NCO Financial
800-227-4000

Pioneer Collection Agency
888-480-7678

Allied Collection Agency
800-486-2929

General Recoveries
800-234-1472

 

Please refer to the Mercy College course catalog for additional dates and information regarding withdrawals and liability.  

Students wishing to withdraw from courses for which they have registered MUST file an official withdrawal. Ceasing to attend classes does not constitute an official withdrawal. It will result in the issuance of a grade "FW" which will be calculated into the student's GPA as an "F" and may result in dismissal. In addition this status will be reported to financial aid and may result in a reduction of financial aid monies. Notification to the instructor or to any other office does not constitute an official withdrawal.  

With drawl from class(es) does not necessarily entitle a student to a refund of tuition and fees paid, or to a reversal of tuition charged. Refunds will be made in accordance with the refund schedule. The date of withdrawal will be the date the official form is entered into the computer, not the last date of class attendance. Students who receive financial aid should contact a student services counselor. 

An official withdrawal may be processed in person at any Student Services Office or via Mercy Connect.

Students may be eligible to receive a refund check from Mercy College when payments posted to their student account exceed tuition and fees charged. Students can log onto the Mercy Connect and check the Account Summary link to confirm their refund eligibility or contact the Office of Enrollment Services at 1-877-MERCY-GO.

A refund request is not required when:

  1. The posting of Title IV financial aid (Pell, SEOG and Stafford Loans) results in a credit balance on your Student Account.  A refund check will be mailed to your permanent address within 14 days of the aid posting to your student account. 
  2. If your credit balance is a result of a Parent PLUS loan posting to your account, a check will be mailed to the borrower of the loan within 14 days.

A refund request is required when:

  1. Your credit balance is a result of a change in your registration status, New York State Tuition Assistance Program (TAP) or other awards, you must submit a refund request to the Office of Student Accounts 
  2. To submit a refund request: Send an e-mail to refund@mercy.edu - Be sure to include your full Student Name and Mercy ID.

Refund checks are mailed to the permanent address that you have provided to Mercy College. If your address is incorrect, you must log on to Mercy Connect and update your permanent address prior to submitting a refund request. 

Refunds are processed within two weeks of your request. Students can check the status of their refund check by viewing the Account Summary section of Mercy Connect. 

All refund requests are reviewed for eligibility prior to processing. If you become ineligible for financial aid, all balances due to the reduction or loss of financial aid funds are the responsibility of the student. 

Book store vouchers are available by request for students who have financial aid awards pending, are registered for classes and have excess funds available after paying tuition and fees.

Eligibility:

  • Students must be matriculated and registered in the term in which book voucher is requested
  • Students must have completed all required documents requested by the Office of Enrollment Services
  • Student must have no outstanding prior balance with Mercy College
  • Students must have Title IV, state, institutional aid, scholarships and/or certified loans that exceed their institutional changes

How to Apply:

  • Students are eligible to apply for one (1) book voucher per term.  The maximum amount is $500.00
  • Confirm through Mercy Connect or the Office of Enrollment Services that you meet the eligibility requirements
  • Bookstore vouchers can be requested two weeks prior to the commencement of classes through two weeks into the enrolled term
  • Complete and submit the Book Voucher Request Form to the Office of Enrollment Services
  • Students may purchase textbooks, paper supplies and required coursework materials such as software, blank CDs, lab/art supplies and calculators.  Other bookstores purchases are not permitted. 
  • Online students should contact the Office of Enrollment Services at 1-877-MERCY-GO for assistance with this process.

Students are eligible to make book purchases 24-48 hours after submitting their voucher request.

Students should only request what they plan to spend at the bookstore. Once the request has been processed, the funds will not be reconciled onto the Student Account until after the end of the enrolled term. After reconciliation, any unused portion of the book voucher may be requested via refund@mercy.edu.

If a student becomes ineligible for financial aid, the bookstore voucher charges will be the responsibility of the student.

The internal Revenue Service requires all colleges and universities to file form 1098-T for each student who attends their college. This form is for informational purposes only and should be used when filing your income tax return each year.

The Tax Relief Act of 1997 states that educational institutions, such as Mercy College, are required to file informational returns with the IRS indicating a student's enrollment status and payments received. The 1098-T form that the student receives in the mail is the information that was sent to the IRS by Mercy College. The form is an informational return for your personal records and is not required to be submitted with your tax return.

Frequently Asked Questions Concerning IRS Form 1098-T: 

How do I receive a copy of the Form 1098-T?

Mercy College will mail out a copy of the form 1098-T by January 31st. It is important that your permanent address is current and updated with Mercy College.  Addresses are updated by students in Mercy Connect.  Students may also obtain a detailed summary of the form in Mercy Connect under Student Accounts.

What are qualified tuition and related expenses?

Qualified tuition is undergraduate and graduate tuition charges. Qualified fees include: technology fees, admission application fees, special course fees, off campus workshop fees and continuing education fees.  Unqualified fees include: dormitory fees, meal plans, books, health insurance, late fees, parking permit fees and fines.

Am I qualified to receive one of the educational tax credits because I received a Form 1098-T?

Not necessarily. Determining eligibility is the responsibility of the taxpayer. Mercy College is required to file the Form 1098-T with the IRS and to mail a copy to each student who was billed for qualified tuition and related expenses. 

How do I determine if I am eligible for an educational tax credit?

You and your parents may be eligible for the educational tax credits or deductions on your tax return. The Taxpayer Relief Act of 1997 created two educational tax credits for students and families, the Hope Scholarship Tax Credit and the Lifetime Learning Tax Credit. Students/parents should consult a qualified tax expert or the IRS for their specific income tax situation.