Online Learning - Faculty Resources

Student in the cafeteria

Mercy Online Learning

Mercy Online provides training opportunities and support to faculty teaching online, hybrid and web enhanced courses. 

Explore our resources below for tips on making your course a success. 

Online Professor of the Year

The Online Professor of the Year is nominated by students and selected by the Online Advisory Team made up of our Faculty Online Learning Coordinators. The Online Professor of the Year recognizes a professor who demonstrates an outstanding combination of classroom management, course design, innovative presentation and dedication, as well as a strong connection with their students. 

For more information about the current and previous Online Professors of the Year please see the link below:

Blackboard Tutorials

Student on computer in library

Blackboard Workshops

We want to make sure that every is comfortable using Blackboard this fall. We have created a multitude of trainings designed to make sure you are as successful as possible.

Mercy Online offers eight different training workshops:

  • Blackboard 101: Basic Blackboard
  • Blackboard 102: Teaching Essentials
  • Blackboard 201: Discussion Forum and Assignments
  • Blackboard 202: Grade Center
  • Blackboard 301: Groups
  • Blackboard 302: Test and Surveys
  • Blackboard 303: Blackboard Collaborate
  • Blackboard 304: Rubrics
  • Blackboard 305: Measuring Student Engagement

To view and sign up for full range of trainings, ranging from Basic Blackboard to Grade Center please click the link below:

Drop-In Clinics

Mercy Online has 20-minute Drop-In Clinics every Wednesday and Friday. In order to participate you need to reserve a time. The Drop-In Clinic is meant for quick questions and help. For Blackboard Training, please attend on of our Blackboard Workshops.

Drop-In Clinic:

Online Best Practices

Contact Information

Blackboard Technical Support:
For Blackboard Technical Questions please contact the Mercy University Help Desk (24/7 Support): 914-674-7526 or via email

Blackboard Training and Online Course Design
For Blackboard Training and Online Course Design support please contact Mercy Online: 914-674-7584 or via email

Student at home with laptop

Readiness Checklist

Are You Ready?  Preparedness Considerations for Mercy University Administrators, School Deans and Faculty

With the spread of COVID-19, Mercy University offers assistance to instructors seeking ways to minimize course disruption. First and foremost, Blackboard (our Learning Management System) provides a robust online modality for your traditional class.  Every Mercy class has a Blackboard shell assigned automatically populated each semester with your class roster.  Blackboard provides you a convenient means to teach classes online and minimize course disruption and negative impact on students.      

Please review the checklist below and develop a plan to ensure that you and your students are best prepared for different scenarios as may emerge over time: 


New to online learning? Please contact the Office of Online Learning at (914) 674-7584, or


Access your Blackboard course - log on to and enter your Mercy Connect credentials. 


Virus-proof your course - learn expert tips on how you can teach your classes online. 

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Stay in touch - remain in contact with online instructional staff, and maintain a list of important emergency contact phone numbers, including IT Helpdesk. 


Keep it fresh - post your syllabus online and frequently update it with course changes. 


Raise awareness of the rules - clearly state all course policies, especially those regarding make-ups and absences. 


Maintain data assurance - keep copies of irreplaceable files and documents in a safe location and backed up. 


Know the plan - familiarize yourself with your department’s continuity plan for sustaining day-to-day and vital work.  


Have a communication strategy - Tell students where to find all course information and how to learn about about cancellations, schedule alterations, and changes in teaching modalities or platforms.