The Student Counseling Center
The Mercy College Student Counseling Center offers preventative and clinical services to Mercy College students. Our goal is to provide support and assistance so students can successfully engage in their college experience. Counselors provide psychological evaluation and brief treatment lasting one to eight sessions.
Students in need of more intensive treatment are referred to local hospitals and clinics for long term psychotherapy and/or medication.
How We Help Students
Mercy students come to the Student Counseling Center for various reasons including anxiety, depression, and relationship conflict, as well as other concerns about their academic progress, daily living and adjustment to college. Counselors work with students within a culturally sensitive, student-focused framework to encourage and support psychological well-being.
Counseling can be an opportunity to talk about issues that are of concern to students with an objective person who can help them develop skills and view situations in ways that may enable them to be more effective in managing life's challenges down the road.
This service is for Mercy College students only. Full and part-time faculty, administrators and staff may contact the Employee Assistance Program (EAP) or Human Resources to obtain psychological services. If you are an alumnus, please refer to our Local Referral page for information on how to find a provider outside of Mercy. If you are a parent of a student, please refer to our FAQ Section for more information.
Partnership with BetterMynd
Mercy College has partnered with BetterMynd, an online therapy platform for college students, to offer our students access to free video-therapy sessions with their diverse network of licensed mental health counselors.
Mercy College students can now access free online therapy sessions on the BetterMynd platform with the counselor of their choice. These 50-minute, live video-sessions are private, confidential, and can take place from the convenience of your laptop, smartphone, or tablet. Sessions are available during the day, at night, and on the weekends.
To register and get started with a counselor that’s a good fit for you, sign-up here.
Frequently Asked Questions
If you are considering coming to the Student Counseling Center, you may have some questions about us, our services, confidentiality, and other concerns. We have provided answers to some frequently asked questions below. Please call or email us with any other questions.
As of March 17,2020, the Student Counseling Center will be offering all appointments through the virtual platform, Doxy.me. To schedule an appointment, please email CounselingCenter@mercy.edu. Due to licensing restrictions, clinical appointments are only available to students who are located in the state of New York. If you are not in New York but would like an appointment, please contact us to discuss your options.
Virtual sessions allow counselors to provide support while adhering to the CDC’s health recommendations. These changes are not meant to provoke fear, but to ensure the wellbeing of all. Counselors at the SCC are dedicated to supporting all Mercy Students. For questions, please email: CounselingCenter@mercy.edu
What kind of services do you offer? Do I need an appointment?
At this time, our licensed clinicians provide psychological evaluation, brief treatment and referrals for current students.
We ask that you call (914-888-5150) or email (CounselingCenter@mercy.edu) to make an appointment on any of the Mercy campuses. If it is during business hours, you are welcome to walk to the Student Counseling Center on your campus and see if there is a counselor available but we cannot guarantee that you will be seen as counselors are often with other students during the business day.
What if I need to see a counselor immediately?
We give urgent situations the highest priority. However, the Student Counseling Center is not open after normal business hours and our counselors are often meeting with other students while in the office. You may call our main number (914) 888-5150 or call the licensed clinician on the campus on which you would like to be seen. You can also come by the Student Counseling Center during normal business hours. If the door is closed with a "Do Not Disturb" sign, we may be briefly out of the office, teaching a class or in session with someone.
For after-hours situations or if a counselor is not available, call 911 or go to the closest emergency room. If you are on campus, you can call campus security- 914-674-9999.
You can speak with a trained counselor at any time of day through the 24/7 National Suicide Prevention Hotline. 1-800-488-7386
I'm an alumnus not currently enrolled in classes at Mercy. Can I make an appointment with the Student Counseling Center?
Services at the Student Counseling Center are limited to current students at Mercy. If you are an alumnus/alumna or are not currently enrolled in classes, it is recommended that you find a therapist in your community. To find a therapist, you can call the number on the back of your insurance card and speak with a representative. You can also look through the Local Referrals tab for suggested resources. For more information, check out our page on Off Campus Mental Health Providers.
I am a parent of a current Mercy student. Can I make an appointment for my child?
We ask that students call us on their own to schedule an appointment. Your child can call (914) 888-5150 or email CounselingCenter@mercy.edu to make an appointment.
Is there a psychiatrist at the Student Counseling Center?
At this time, there is not a psychiatrist or psychiatric medical professional on staff. If you are looking to speak to a medical professional about medication, it is recommended that you contact your Primary Care Physician or call the number on the back of your insurance card to find a covered provider. If you are a current student and would like assistance in doing so, please call our office and a counselor can assist you. For more information, check out our page on Off Campus Mental Health Providers.
Do you offer counseling for alcohol or drug concerns?
Although we offer evaluative services for drug or alcohol concerns, there are outside referral sources that are better equipped for dealing with such problems. If there is a need for additional services, we will make every effort to suggest a referral. For more information, check out our page on Off Campus Mental Health Providers.
Does my use of the Student Counseling Center become part of my student files?
No. Your records DO NOT become part of any file outside this office. Our counselors are bound by professional ethics and New York law to maintain the confidentiality of your contact with us.
Who knows if I've been to the Student Counseling Center?
Your visits to the Student Counseling Center are CONFIDENTIAL. New York law prohibits our revealing the identities of students we see unless we feel they are a danger to themselves or others.
News & Contact Information
Making An Appointment
To make an appointment on any campus call 914-888-5150 or email CounselingCenter@mercy.edu.
The Student Counseling Center will be offering appointments in-person and through the virtual platform, Doxy.me. Due to licensing restrictions, clinical appointments are only available to students who are located in the state of New York. If you are not in New York but would like an appointment, please contact us to discuss your options.
*Our email and phones are not monitored continuously. If you are experiencing a mental health emergency, call security: 914-674-9999 (if on campus), dial 911 or go to the nearest emergency room
Emergency Numbers in the NewYork Area
In case of an emergency, call 911 or go to your local Emergency Room.
If you are on campus, you can call security: 914-674-9999.
National Suicide Prevention Hotline, staffed by trained counselors 24/7
You may also call a regional 24 hour crisis hotline associated with local mobile crisis units, mentioned below. These numbers are not associated with Mercy College.
- Department of Community Mental Health- Westchester Crisis Prevention and Response Team (914) 925-5959
- Westchester Medical Crisis Team (914) 493- 7075
- Manhattan, Brooklyn, Bronx, and Queens
- NYC Well: (888) 692-9355
Student Counseling Center Hours & Contact Information
The Student Counseling Center will be offering appointments in-person and virtually. Appointments are available Monday to Friday, 9a.m. to 5p.m.
Mercy College has also partnered with BetterMynd, an online therapy platform for college students, with services available 7 days a week with evening and weekend appointments available.
Student Counseling Center Main Number (All Campuses)
To schedule a new appointment or for general inquiries: (914) 888-5150 or CounselingCenter@mercy.edu.
Email is not a secure form of communication therefore confidentiality cannot be assured.
If you are having any thoughts of hurting yourself or dying, there is hope. Call the National Suicide Prevention Hotline