Mercy College Partnership with White Plains Hospital Addresses Talent Gaps in Health Care Industry

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Mercy College’s Division of Workforce Credentialing and Community Impact has partnered with White Plains Hospital in White Plains, New York to launch an innovative program to address critical talent gaps in the health care industry. According to the Bureau of Labor Statistics, in August 2022 there were 1.6 million job openings in health care. The goal of the program is to train both current and future employees for specialized jobs currently in need at White Plains Hospital. 

Overview - Certification Programs: 

The partnership consists of two 6-week certification programs: Revenue Cycle Administration and Clinical Medical Assisting. The certificate programs involve nine hours of class time per week – one evening class taken each week virtually, and one class on Saturdays that will be conducted in-person at Mercy College (555 Broadway, Dobbs Ferry, NY 10522). Mercy will make computer labs available for participants as needed. Prerequisites include a high school diploma and English-language fluency. 

The classes will run from January 7, 2023, to March 25, 2023

Candidates for certification in Revenue Cycle Administration, which plays a pivotal role in the financial operation of a health care facility, will gain a critical understanding of the financial process used to manage claims processing and payment.

Candidates for certification in Clinical Medical Assisting, which blends office administration and clinical responsibilities including processing patient histories and recording vital signs, learn everything from anatomy and physiology to pharmacology and nutrition, as well as best practices for interacting with patients and other medical staff. Coursework will be followed by an intensive clinical externship that will run for 4-6 weeks, depending upon participant availability. 

Overview – Registration: 

The are two ways to register for the credentialing programs, either through 1) White Plains Hospital or 2) CERTiFi by Mercy College. Please see below for more details: 

1) There is opportunity for interested individuals to have their certification fully paid for by White Plains Hospital. Those who would like to be considered for this opportunity should complete an application online for one of these three positions by December 21, 2022:

  • Patient Accounts Billing Representative (Student Program)
  • Registrar, Admitting (Student Program)  
  • Clinical Medical Assistant (Student Program)  

Candidates will be required to interview with the Hospital’s HR department and department Manager before being selected for this funding opportunity. 

2) Interested individuals can also self-pay for the certification programs and register through CERTiFi By Mercy College up until the first day of class. To self-pay and register for the certification programs, please email: 

“This program offers a unique opportunity for individuals who are interested in jumpstarting their careers in health care and for those who are looking to learn a new skill and advance their career at White Plains Hospital,” said Diane Woolley, senior vice president and chief human resources officer at White Plains Hospital. “We are excited to partner with Mercy College to support talented and committed professionals in these rapidly-growing areas.”

“The shortage of qualified health care professionals in New York, in both clinical and administrative settings, is expected to grow,” said Susan Fox, president and CEO of White Plains Hospital. “We are pleased to partner with Mercy College on this innovative new program, which helps unlock the potential of new health care talent.” 

"Mercy College's Division of Workforce Credentialing and Community Impact is pleased to provide a new early career health care training program in Clinical Medical Assistantship and Revenue Cycle Administration for White Plains Hospital staff and others in our region. The Division's goal is to address skills shortfalls within the regional labor force and to help prepare community members for gainful employment and career advancement through innovative training programs such as this,” said Mercy College President Tim Hall.