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A Health Care Manager at work.

Health Services Management Overview

This broad, multidisciplinary program prepares students to become health services leaders in today’s rapidly changing health care environment. The program offers a Master of Public Administration (36 credits) for students who are interested in pursuing a career in health services management. 

Our graduates gain knowledge and skills related to research, quality management, information technology, strategic planning and other skills needed to elevate their careers and adapt to changes in the evolving health care delivery system in the United States. 

Students do not have to have experience in health care to be admitted.

A Health Services Manager consulting with doctor.

Career Opportunities

Graduates of the health services management program are employed in many areas of the healthcare sector. Employment opportunities include health care settings such as clinics, hospitals, nursing homes, or individual medical practices, as well as other businesses that provide medical services, manufacture medical equipment or drugs, provide medical insurance, or otherwise facilitate the provision of healthcare to patients. They also in the public health and patient advocacy sectors of the health care system. The U.S. Department of Labor’s Bureau of Labor Statistics jobs in health services management are expected to grow 20% between 2016 and 2026, at a much faster rate of growth than the average occupation (Medical and Health Services Managers : Occupational Outlook Handbook: U.S. Bureau of Labor Statistics). 

18% Growth

Career Outcomes
Career outcomes are expected to rise
18% through 2028* 

*U.S. Bureau of Labor Statistics

$143K+ Salary

Average Pay
The highest 10% of earners nationally in medical and health services management is more than $182,600.*

36 Credits 

Total Credits to Earn Your Degree 
Classes in action research & data analysis, management information systems and health care financing

What you'll get
The Mercy Advantage

  • Experienced faculty who are leaders in their field
  • Internships allow students to gain field experience
  • Courses can be taken at the Bronx, Dobbs Ferry and Online
  • Program can be fully completed online
  • No GRE required to apply
  • Scheduling is designed to support professionals with multiple responsibilities

Full-Time Faculty

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Elizabeth Pete Assistant Professor
Health Services Management

Program Director, Health Services Management

Part-Time Faculty

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Ann Visconti Lecturer
Health Services Management

Application Requirements

Each applicant must submit the following:

  1. Current résumé
  2. Two professional letters of recommendation on letterhead (letters from friends, acquaintances or clergy are welcome, but do not replace the two professional letters)
  3. Two - three page essay providing the reasons the student wishes to pursue a graduate degree in Health Services Management.
  4. Interview with the program coordinator or the program director
  5. Academic transcript 

Frequently Asked Questions

What are the pre-requisites for this program?

There are no specific pre-requisites for this program. Applications are welcomed from graduates of baccalaureate programs in a variety of fields.

Do you offer night and/or weekend classes?

Yes. Classes are offered weekly at night, Saturday and online.

Will I receive career development assistance?

Yes, faculty have extensive experience in health care and will be available as mentors. We also have an excellent career development center.

How often do special speakers or industry professionals conduct seminars?

In addition to classes being taught by health care professionals with extensive experience, many courses have speakers from the health care field.

How quickly can I complete the program?

Usually two years. The program is designed to accommodate working students. Courses are offered on evenings and weekends. The program is arranged so that students may take two courses per quarter (including the winter and summer sessions).

Program Details & Curriculum


The 36-credit Master of Public Administration program in Health Services Management is organized as follows:

Core Courses: 6 Credits
Advanced Core Courses: 12 Credits
Health Services Management Specialization: 12 Credits
Culminating Experience: 6 Credits

Total: 36 Credits

For a full curriculum listing visit our catalog. 

For students who began this program prior to Fall 2020, please see the 2019-2020 Graduate Catalog for program requirements.

Degree Requirements

  1. Successful completion of full curriculum (30-M.S./36 M.P.A.)
  2. A 3.0 cumulative GPA

Program Outcomes

  • The student should be able to analyze missions, visions, data and overall organizational performance to develop programs using research techniques
  • The student should be able to formulate a strategic plan for continuous improvement in a changing health care environment
  • The student should be able to assess aspects of the US health care system including political, ethical, legal, financial and risk management issues related to effective health facility operations
  • The student should be able to utilize written and oral communication skills in accordance with health industry standards
  • The student should be able to create a plan that facilitates the acquisition of a health care information system. 
  • The student should be able to develop and present an effective professional training program
  • The student should be able to demonstrate the ability to utilize theoretical and applied skills obtained during the course of study in the M.P.A. program. This is done by participation in the culminating capstone experience, which includes identifying, analyzing and developing a comprehensive report on an issue facing the health care industry or health care organization
  • The student should be able to demonstrate an understanding of the impact of the law and government on the complexities of health care policy and the day to day operations of health care organizations

Academic Program Sequence Map

Download a copy of the sequence map for: