Mercy Connect Beginner's Guide

Student using computer

Mercy Connect Beginner's Guide

If the information below still hasn't answered your question, please use the contact form to get in touch with technical support.

General Questions

Mercy Connect is Mercy University's web portal that provides personalized access to web services. All registered students, faculty and staff have access to course information, group tools, campus life, personal calendars, e-mail, and more -- anytime, anywhere.

  • You will receive a username and/or password for your student email account once you are accepted to Mercy University. Check with admissions for more information on how your username and password information is generated once you are admitted.
  • Note: If you are a prospective student who has not yet been admitted to Mercy University, you will need to be admitted first. In that case, contact our Admissions department by telephone at 1-800-MERCY-GO or by e-mail at
  • If you are a faculty/staff member and you have any questions related to obtaining your username and/or password, please contact the Mercy University IT Help Desk at 914.674.7256 or

Your personal information on Mercy Connect is protected through your username and password. Therefore, it is critical that you do not give out your username and password. 

Yes, Mercy Connect has MFA turned on and enforced. To read more on MFA, please click here.

The portal is available 24 hours a day, 7 days a week. Some services and channels rely on data from systems that are down for backup and maintenance during the evening. These channels may not be available in the portal during that time.

To prevent others from gaining access to your private information (student records, financial information, your online coursework, etc.), particularly when you are using a public computer, please remember to log out. The only way to absolutely ensure that your information remains secure is to LOG OUT before you leave the computer.

If you have questions or problems, contact the Help Desk at e-mail or 914-674-7526.

Your comments and suggestions are most welcome. Please submit your comments and suggestions via the Employee or Faculty Hub Feedback section.

Yes. Your Mercy Connect access stays with you after graduation.

Mercy Connect presents a 'pop up' window alerting you of log out due to inactivity. If you have pop up blockers on, you will not see this message.

The best way to navigate through the portal is to use the tabs and the links within Mercy Connect. The "back" and "forward" buttons in your browser may move from tab to tab or channel to channel, but if changes have been made or other logins have been made, using the browser's navigation buttons may not have the desired effect.

Content, Channels, and Tabs

No. Faculty and staff see a different default view of Mercy University than students see. The content that an individual sees is determined by their role at the College. Currently the possible roles are student, faculty, and/or staff. Individuals are presented with a different set of tabs and channels containing the default content for their role.

You may submit your ideas and/or suggestions to our suggestion box.


If you are taking online classes, you can access Blackboard from within Mercy Connect or you can login directly Blackboard provides multiple course communication tools such as email, chat etc.

Yes, please contact Online Learning

Information moves from campus databases to the portal in real time. For students, courses are displayed upon registration. For faculty, courses are displayed as soon as the faculty assignment is made. If you do not see the course you are teaching listed, please contact your program secretary and make sure you are assigned to the course.

Email Questions

Your O365 e-mail address is your One of the features of the portal is that it offers single-sign-on (or "one stop shopping") for a variety of resources, so you do not need a separate password to access your O365 e-mail.  

Please note your O365 email account is the official email account at Mercy University. All official email communication from the University will be sent to your O365 email account. We recommend you monitor and check this email account at regular intervals.

You can check your e-mail by clicking on the E-mail icon in the upper right corner of the Mercy Connect screen or you can login directly