About IT Support

About IT Support

The Mercy University IT Services department is available to all faculty, staff and students who are using University resources and require technical support.

We support various software and systems including:

  • Mercy Connect
  • Blackboard
  • Banner
  • Desktop and Laptop Computers, Printers
  • Telephones
  • Properly Licensed Hardware and Software and more....

Hours of Availability:

We are available 24 hours a day, 7 days a week by Phone and Email excluding school closures and scheduled school holidays. If you experience a computer system, software, network or phone problem please call us at 914-674-7526 or email us at helpdesk@mercy.edu. Be sure to provide contact information where you can be reached. Many times your issue can be resolved over the phone or by immediate use of remote control tools.

For general Blackboard support, please contact Mercy Online at mercyonline@mercy.edu and for login / browser related issues please call 914-674-7526 or email helpdesk@mercy.edu.

To submit a request now using the Mercy University Support Requests Form, click here.