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Online Students Support

Blackboard/Online Learning Support: Technical Support (Mercy College Help Desk):

For technical issues please contact the Mercy College Helpdesk: 1-914-674-7526. The Helpdesk is open 24 hours a day, 365 days a year.

Online Student Support Videos for Blackboard can be found at the following links:

https://help.blackboard.com/en-us/Learn/Reference/Blackboard_Learn_Videos/Student_Videos

https://help.blackboard.com/en-us/Learn/9.1_SP_14/Student For questions regarding the Blackboard System

Please use the following resources:

Retreive your Blackboard Login credentials by going to - https://www.mercy.edu/lookup

Visit the Blackboard Support Portals (for answers to many common questions) Blackboard Help’s searchable topics and step-by-step instructions will help you find the information that you need about Blackboard Learn http://help.blackboard.com/student/index.htm

The On Demand Learning Center includes short, interactive video lessons called Quick Tutorials and short documents, called Getting Started Guides, designed to get you familiar with a feature in 15 minutes. http://ondemand.blackboard.com/students.htm

If you have questions about your course content, due dates, or grades, please ask your professor(s). You can send an email through course email or their Mercy Email account.