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Online Students Support

Blackboard/Online Learning Support: Technical Support (Mercy College Help Desk):

For technical issues please contact the Mercy College Helpdesk: 1-914-674-7526. The Helpdesk is open 24 hours a day, 365 days a year.

Online Student Support Videos for Blackboard can be found at the following links: For questions regarding the Blackboard System

Please use the following resources:

Retreive your Blackboard Login credentials by going to -

Visit the Blackboard Support Portals (for answers to many common questions) Blackboard Help’s searchable topics and step-by-step instructions will help you find the information that you need about Blackboard Learn

The On Demand Learning Center includes short, interactive video lessons called Quick Tutorials and short documents, called Getting Started Guides, designed to get you familiar with a feature in 15 minutes.

If you have questions about your course content, due dates, or grades, please ask your professor(s). You can send an email through course email or their Mercy Email account.