Important Information: Coronavirus (COVID-19)

All academic instruction will continue online through the end of the spring 2020 terms. Residence halls, and faculty and staff offices are closed. All events and activities are cancelled until further notice. Read more here for up-to-date resources and communications. For questions or to provide information that might be useful to the College, please email HealthAlert@mercy.edu.

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IT Student Communication

April 9, 2020


Dear Students,

Below, please find important information as you continue your academic programs online. IT Services is available 24X7 to assist you @ HelpDesk@mercy.edu or via phone at (914)674-7526 Visit our website @https://www.mercy.edu/it

Microsoft Office & OneDrive

Get a free copy of Microsoft Office: https://www.mercy.edu/microsoft

Store your files and documents on Microsoft OneDrive with 1 TB of free storage.  OneDrive can be accessed after you login to your College email account @ https://email.mercy.edu.  Once you login, click on the “App launcher” on the top left and click “OneDrive.”

Adobe Software

  • Adobe announces free temporary licenses for Adobe Creative Cloud for students to work at home on their own PC or Mac. Link here - temporary licenses are currently set to expire May 31st.

Wi-Fi & Internet Services

 

Quick Tip: In-case you are experiencing slow Wireless connectivity with your home Wi-Fi network, IT recommends that you try to reboot your Internet Cable Modem (Optimum, Verizon FiOS etc.). Often, a quick reboot of the Wireless Modem will restore the speed of your home Wi-Fi. If you experience persistent issues, please contact your Internet Provider to troubleshoot.

 

Wi-Fi using Mobile Hotspot

Mobile hotspots let you establish a secure internet connection nearly anywhere and anytime using your Mobile Phone

 

  • Your existing smartphone or tablet: Most smartphones now have hotspot capabilities built in, all current 4G smartphones do. After a few quick steps, the phone creates its own secure Wi-Fi network that up to 5-10 most mobile devices can connect to, depending on your smartphone. You should create a strong password to connect to the hotspot.
  • How to use your phone as a hotspot: Mobile hotspots take only a few minutes to set up and use (Verizon, AT&T, T-Mobile). For instructions specific to your device, visit the Mobile Hotspot section or User Guide on the Device Support page for your device. If Mobile Hotspot isn’t included in your data plan, you can add it to your account by calling your provider. If you experience difficulty with enabling the Mobile Hotspot feature on your phone, please contact your Cellular provider.
  • Issues to be aware of when using mobile hotspots: Mobile hotspots consume quite a bit of power, so if possible, keep your smartphone or tablet plugged in while you’re using it as a hotspot. If your cellular plan doesn’t have unlimited data, using your phone as a hotspot can use up data quickly.
  • Overage Charges: You will want to keep an eye on how much data you’re consuming – as you can easily accumulate data overage charges for which you will be responsible.

Note: Many providers are offering unlimited data during this time due to the COVID-19 situation which will assist with avoiding any data overages. It is recommended that you contact your Cellular provider to confirm.

 

Technology Discounts

Mercy students are eligible for discounts on technology products from Verizon, Dell, Apple, and other vendors. Visit https://www.mercy.edu/services/mercy-technology-discounts

Cyber Security Tips

IT Services has seen an increase in phishing and social engineering scams due to the coronavirus situation. IT services advises the College community to remain vigilant for scams related to COVID-19. Cyber actors may send emails with malicious attachments or links to fraudulent websites to trick victims into revealing sensitive information or donating to fraudulent charities or causes. Please exercise caution in handling any email with a coronavirus or COVID-19-related subject line, attachment, or hyperlink, and be wary of social media pleas, texts, or calls related to coronavirus or COVID-19.

IT Services encourages the following precautions:

 

 

External Email Alerts

 

 All incoming emails to Mercy College email accounts from external parties will have a pre-fix in the subject of the message and a disclaimer in the body of the message. This text will only appear if the email is coming from an external email system. 

 

IMPORTANT NOTE: If you see this disclaimer text in the subject and body of an email you receive, please exercise caution when clicking on any links or opening attachments. You should never provide sensitive or confidential information such as usernames and password when responding to such emails. 

 

 

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